General Statement of Duties

PLEASE NOTE: 
Personal History Statement and Authorization Release Waiver forms must be completed, notarized and attached to your application. Please retrieve and fill out the forms below: 

AUTHORIZATION FOR RELEASE WAIVER (Download PDF reader)
PERSONAL HISTORY STATEMENT (Download PDF reader)


An employee in this class contributes to the social and economic well-being of our community keeping Mooresville a safe place to live and work while performing responsible telecommunications and record keeping work for the Police Department.

Distinguishing Features of the Class

Employees in this class receive routine and emergency communications, assess the nature and priority of those communications, apply related training, education, experience and principles, making a sound judgment in taking appropriate action. Work also involves assisting the public with general information relating to law enforcement and civil matters. Work involves frequent public contact which requires professionalism, tactfulness, decisiveness, sensitivity and courtesy in obtaining necessary information from people who may be under extreme stress. Work requires the use of Computer Aided Dispatching in recording the information and dispatching the appropriate response. Employees constantly monitor and communicate with emergency personnel using multiple radio, data and telephone messaging equipment. Work also includes duties associated accessing multi-agency police records and state/federal criminal and traffic databases. Work is performed in accordance with departmental policy and State and federal law. Work is often performed under stressful or emergency conditions. Employees may be required to work long shifts including night shifts, holidays and week-ends. The employees are subject to inside environmental conditions. Work is evaluated through review of recorded telephone and radio communications, through observations, feedback from staff, and review of reports.

Duties and Responsibilities

Receives routine and emergency communications and in-person requests for assistance concerning crimes, disorders, personal crisis, public utilities, or general questions. Operates radio, data and telephone messaging equipment to maintain contact with police personnel and other law enforcement units. Prioritize and dispatch personnel to respond to requests for assistance.

Operates multiple data terminals including Division of Criminal Information (DCI), National Law Enforcement Tele-communications System (NLETS), National Criminal Information Center (NCIC), OSSI’s police to police network (P2P), OSSI’s Computer Aided Dispatching (CAD) linked with Silent Dispatch to Mobile Data Terminals in Police Vehicles, Records Management System (PISTOLS) and Mapping (GIS). Operates multi-channel 800 Mhz Trunking System with interoperability to 4 neighboring counties.
Performs customer service work for the police department assisting visitors with information, procedures, obtaining reports and other needs. May coordinate the radio communications of federal, state, county, and municipal agencies during natural disasters or other multi-jurisdictional emergencies. Performs other duties as requested.

Minimum Education and Experience

High School Diploma or GED and six months to one year of experience in communications, dispatching or reception work; or an equivalent combination of training and experience.

Special Requirements: Certification or ability to obtain North Carolina DCI certification within one (1) year of hire. Certification or ability to obtain Sheriffs Standards Certification within one (1) year of hire.