Remote Patient Care Coordinator

Job Title: Patient Care CoordinatorJob Description

The Patient Care Coordinator supports patients and clinical teams by managing high-volume inbound calls, coordinating prescription refills, ordering labs, updating electronic medical records, and ensuring timely follow-ups. This role blends medical assisting or pharmacy technician experience with strong customer service skills in a fast-paced contact center environment.

Responsibilities

• Answer a high volume of inbound phone calls from patients, providers, pharmacies, and other stakeholders in a professional and courteous manner.

• Conduct follow-up calls with patients to gather updates, confirm appointments, and support ongoing care plans.

• Perform accurate and timely data entry of patient updates and clinical information into the electronic medical record system (Athena EMR).

• Handle electronic refill prescriptions (ERX), including processing requests and coordinating with providers and pharmacies as needed.

• Order laboratory tests as directed, ensuring accuracy in test selection and patient information.

• Relay lab results to patients and providers according to established protocols and documentation standards.

• Process prior authorizations and referrals, working closely with insurance and clinical teams to support patient access to medications and services.

• Use platforms such as CoverMyMeds or similar tools to manage medication prior authorizations and refills.

• Schedule and manage patient follow-up appointments, ensuring appropriate timing and clear communication with patients.

• Provide clinical support within the scope of a Medical Assistant or Pharmacy Technician, as appropriate to training and experience.

• Maintain accurate and up-to-date electronic medical records, including medical history, medications, and communication logs.

• Deliver excellent customer service by listening carefully, addressing concerns, and escalating issues when necessary.

• Collaborate with other team members in the contact center and clinical staff to ensure coordinated, high-quality patient care.

• Adhere to all healthcare, privacy, and documentation standards while handling sensitive patient information.

• Support front desk-type functions as needed, including basic administrative tasks related to patient scheduling and documentation.

Essential Skills

• At least 1 year of experience as a Medical Assistant or Pharmacy Technician.

• At least 1 year of experience working in a high call volume environment, such as a contact or call center.

• Hands-on experience with electronic medical records (EMR), preferably Athena.

• Knowledge of medical terminology and healthcare documentation practices.

• Experience handling electronic refill prescriptions (ERX) and prescription-related workflows.

• Experience ordering labs and documenting lab orders accurately.

• Experience with prior authorizations and referrals in a medical or pharmacy setting.

• Strong customer service skills in a healthcare or call center environment.

• Proficiency in data entry with high accuracy and attention to detail.

• Ability to manage 100+ calls per day while maintaining professionalism and quality.

• High School Diploma.

• Background in medical assisting or pharmacy support in a clinical or healthcare setting.

Additional Skills & Qualifications

• Certification or formal training as a Medical Assistant or Pharmacy Technician is beneficial.

• Experience with CoverMyMeds or similar platforms for prior authorizations and medication management.

• Familiarity with electronic health record and electronic medical record systems beyond Athena.

• Knowledge of insurance processes, including prior authorization and coverage verification.

• Experience in clinical support roles such as front desk, medical records, or general healthcare administration.

• Basic Life Support (BLS) certification is a plus.

• Strong communication skills, both verbal and written, with the ability to explain medical information clearly to patients.

• Ability to work effectively in a fast-paced, metrics-driven contact center environment.

• Strong organizational skills and the ability to prioritize multiple tasks throughout the day.

• Comfort working with healthcare teams, including providers, nurses, and pharmacy staff.

Work Environment

This role is based onsite in a contact center environment, where you will take approximately 100 or more calls per day supporting patients and healthcare providers. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., providing a consistent daytime workweek. You will work primarily with electronic medical record systems, including Athena EMR, as well as tools for electronic prescriptions, lab ordering, and prior authorizations. The environment is fast-paced, collaborative, and focused on patient care and customer service. Team members benefit from a comprehensive benefits package that includes medical, dental, and vision coverage, a 401(k) plan, and holiday pay with six paid holidays. Upon conversion to a permanent role, employees receive nine paid holidays and 15 days of paid time off (PTO), along with opportunities for performance-based pay increases. Recognized outstanding actions can earn PTO tokens, each worth one hour of PTO, which can be used at any time and accumulated without limit. The organization regularly shows appreciation through team events such as dinners, lunches, and employee celebrations, fostering a supportive and engaging workplace culture.

Job Type & Location

This is a Contract to Hire position based out of Orlando, FL.

Pay and Benefits

The pay range for this position is $18.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 31, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.