LIVunLtd and Huntersville Family Fitness & Aquatics is looking for Guest Services Attendants to join our growing team. This position is located at Huntersville Family Fitness & Aquatics located in Huntersville, NC. As a Guest Services Attendant for LIVunLtd you are expected to handle a variety of tasks simultaneously, while also delivering a high level of customer service.  We are looking for energetic can-do attitudes with an excitement for membership sales & services.

We are looking for candidates available to work the morning shift on Monday-Friday, from 4:30am-11:30am. 

ESSENTIAL RESPONSIBILITIES 

• Support a culture of committed relationships and engagement that results in increased participation in the client  facilities’s membership.
• Ensure an exceptional level of customer service is being provided to all residents and guests.
• Register members and potential members for the client facility’s membership programs.
• Competently and accurately enter data into the membership tracking computer system. 
• Create membership sales leads through local company searches, organizations, community partners, and direct individual prospects.
• Assist Guest Services Director in membership retention and growth goals, objectives, and initiatives. 
• Develop and implement member appreciation initiatives. 
• Promptly answer phone calls, requests, and questions.
• Warmly greet and check-in members and guests.
• Perform quality work within the given deadlines and expectations with or without direct supervision. 
• Assist coworkers in any manner necessary to maintain a collective, smooth effort in providing excellent services.
• Respond to member inquiries in a timely manner, with accurate and thorough information.
• Maintain a clean, neat, organized, and presentable front desk area at all times.
• Always exceed member’s  expectations and needs.
• Wear location approved uniform for each specific LIVunLtd location where you are working. 
• Perform additional duties and responsibilities specific to the location / building and upon the request of your manager.

SKILLS AND QUALIFICATIONS

• Must have the ability to communicate clearly and effectively 
• Must have excellent customer service skills and a positive, friendly attitude. 
• Must have strong attention to detail, the ability to multitask, and a self-starter attitude.
• Must be a team player, patient, diplomatic, self-motivated, organized, have excellent verbal skills, and a positive and enthusiastic attitude
• Excellent interpersonal, written, and verbal communication skills
• Ability to observe interactions between members and guests to ensure incidents do not arise
• Ability to work in high-temperature conditions and stand for prolonged periods of time
• Must be able to reach, bend, stoop, and lift up to 30 lbs. 
• Flexibility to work days, nights,  weekends, and holidays to meet business needs as requested.
• Must be willing to obtain CPR/first aid certification.

BENEFITS

As a Member of the LIVunLtd Team you can expect:

• Growth opportunities
• A fun, friendly, professional working environment
• Competitive compensation within industry standards
• Available to eligible team members: Health Benefits, Dental Benefits, Vision Benefits, 401K Benefits, Life Insurance
• Free gym membership including all classes, pools, and the fitness center