Student Success Advisor & Family Enrollment Specialist

Student Success Advisor & Family Enrollment Specialist

Piedmont School of Music & Dance (PSMD) | Charlotte, NC

Pay: $23.00–$25.00 per hour

Do you genuinely enjoy helping people?

Are you the person who remembers names, solves problems before they're asked, and makes everyone feel welcome the moment they walk through the door?

If so, we'd love to meet you.

At Piedmont School of Music & Dance, we're much more than a dance and music school. Our mission is to develop leadership, confidence, and character through exceptional dance and music education. Every interaction with our students and families helps shape that experience.

We're looking for a Student Success Advisor & Family Enrollment Specialist to become the face of our school. This is much more than a receptionist position—it's a relationship-building role focused on welcoming new families, creating exceptional customer experiences, and helping prospective students become lifelong members of the PSMD family.

Schedule:

Part-Time | Approximately 26.5 hours per week

Monday–Thursday: 3:30 PM – 9:00 PM

Saturday: 8:30 AM – 1:00 PM

Compensation & Growth

Starting Pay: $23.00 per hour

90-Day Performance Review: Increase to $24.00 per hour based on successful performance.

Growth Opportunity: Exceptional performers are eligible to earn up to $25.00 per hour within their first year, based on performance and contribution.

We believe exceptional customer service deserves exceptional compensation. We're looking for someone who wants to grow with our organization, and we reward outstanding performance.

Performance Bonus Opportunities:

Monthly bonuses may be available based on:

• Enrollment conversion goals
• Student and family retention

Your Primary Mission:

Your most important responsibility will be helping prospective families become part of the PSMD community.

You'll conduct enrollment conferences, answer questions, learn about each child's goals, and confidently recommend the programs that best fit their needs. Every conversation should leave families feeling excited, informed, and confident in their decision to join our school.

This position is ideal for someone who enjoys building relationships, solving problems, and helping people make important decisions.

Responsibilities

• Welcome every student, parent, and guest with warmth and professionalism.
• Conduct enrollment conferences with prospective families.
• Guide new families through registration and enrollment.
• Respond to all inquiries within one business day.
• Build strong relationships with current families.
• Resolve questions and concerns with professionalism and empathy.
• Maintain a clean, organized, and welcoming front lobby.
• Support teachers and administrative staff throughout the day.
• Prepare end-of-day enrollment and activity reports for management.
• Assist with general administrative tasks and office organization.

What Success Looks Like:

We're looking for someone who measures success by the relationships they build—not just the tasks they complete.

Successful team members strive to:

• Convert 80% or more of qualified trial students into enrolled families.
• Respond to all inquiries within one business day.
• Learn and remember students' and families' names.
• Create an outstanding first impression for every visitor.
• Handle challenging conversations with confidence, professionalism, and empathy.
• Help retain students by creating exceptional customer experiences.
• Maintain an organized and welcoming front office.
• Anticipate the needs of teachers, students, and families.
• Provide accurate end-of-day enrollment and activity reports.

We're Looking For Someone Who Is:

• Friendly, energetic, and genuinely enjoys working with people.
• An exceptional communicator.
• Professional, dependable, and punctual.
• Highly organized with excellent attention to detail.
• Comfortable multitasking in a fast-paced environment.
• Calm under pressure.
• Great with both children and adults.
• A proactive problem solver.
• Confident leading conversations and helping families make decisions.
• Positive, coachable, and eager to learn.

Qualifications:

• Customer service experience preferred.
• Experience in hospitality, admissions, sales, banking, healthcare, boutique fitness, retail leadership, or customer success is highly valued.
• Dance or music experience is not required.
• Must successfully pass a background check.

Ideal Backgrounds:

Candidates with experience in the following fields often excel in this role:

• Hospitality and hotel guest services
• Medical office coordination
• Banking and relationship management
• Boutique fitness studios
• Retail leadership and customer experience
• Family-focused service environments
• Admissions, enrollment, or membership sales

Why You'll Love Working at PSMD:

You'll join a team that believes people come first.

Every day, you'll help children discover confidence, build lasting relationships with families, and contribute to an organization dedicated to developing the next generation of leaders through dance and music.

This is an opportunity to build a meaningful career in customer service, enrollment, and student success while making a lasting impact on the lives of children and families.

Work Location: In person