Position Overview:

Undergraduate Admissions and the Visit Program are responsible for recruiting prospective students to maintain undergraduate enrollment. The Niner Guide Leaders Fall/Spring recruit and train campus tour guides, the Niner Guides. The Niner Guide Leaders perform operational functions in order to recruit, train and lead a team of 70 volunteer tour guides. General duties for this position include conducting daily tour operations and maintaining communication with the tour guides.

• Perform the duties of Tour Captain, communicating key tour details with campus partners including Housing, Admissions Staff, Visit Staff, Front Desk Student Workers and Niner Guides.
• Lead Niner Guide operations by recruiting, marketing, training, and scheduling tour guides for Admissions tours and events.
• Communicate directly with the Niner Guide team via email, text message, WhenToWork or in-person; responding to any questions, concerns, or operational updates.  
• Lead Niner Guide operations by serving as a coach and mentor for Niner Guide Trainees. 
• Responsible for projects as assigned.
• Work with the Visit Manager to meet the needs of the Visit Program.
• Conduct check-in for prospective families visiting the University using Slate.

Preferred Skills:

• A student in good standing with at least one (1) year of coursework.
• Excellent communication skills.
• Ability to relate to a diverse population.
• Ability to deal with confidential material in a professional manner.
• Understanding of different learning and communication styles.
• Ability to lead and mentor Niner Guides.
• Ability to deal with a high stress and fast paced office environment.
• Currently a Niner Guide in good standing with the program and 2 semesters of experience. 

Professional Development Skill Outcomes:

• Admissions interns will work with students from a variety of cultural and socioeconomic backgrounds.
• Intern will need to be able to modify communication style based on the situation and in response to guest/teammate needs.
• Intern will need to work effectively as part of a team to meet the goals of the department.
• Communication, Teamwork, Professionalism, Work Ethic, Curriculum Development, Mentoring/Leadership skills  
• Intern will need to remain professional at all times and be a positive role model for teammates.
• Responsibilities may differ on a daily basis depending on the needs of the professional team must be flexible, adaptable and dependable.
• Intern will understand the importance of  training and mentoring trainees and how those needs change throughout the training cycle.