STW: OneIT Service Desk Technical Assistant

Are you a tech-savvy problem-solver and looking for a rewarding part-time job that builds your skills and career? 

The UNC Charlotte OneIT Service Desk is seeking a detail-oriented and customer-focused Student Technical Analyst to join our team.

Join the OneIT Service Desk to build valuable skills for your resume. You will gain hands-on experience in multi-channel customer support while developing essential IT troubleshooting and problem-solving skills. This role will also help you sharpen your soft skills, which are highly sought after in any professional field. We offer flexible scheduling to accommodate your classes and exams.

Your day-to-day responsibilities will include:

• Providing multi-channel technical support, including taking phone calls, answering emails, live chat, and in-person assistance at our Atkins Library location.
• Work with Team Dynamix, a leading IT Service Management (ITSM) platform, to manage and resolve support requests via TDX, chatbot, and phone calls. 
• Write accurate and detailed records of all support interactions, including troubleshooting steps and resolutions, in Team Dynamix.
• Diagnose and resolve technical issues related to computers, mobile devices, software installations, and NinerNet account management for faculty, staff, and students.
• Collaborate with a professional IT team using Slack, a communication tool used by top tech companies.
• Utilize professional IT tools and databases, such as Ellucian Banner and our internal knowledge base, to provide effective support and to find solutions.

Ready to start your career in IT? Apply today and join a team that values your growth and contributions!