​​Job Title: BBT Fitness Operations Manager

Location: Charlotte, NC

Position Type: Full-Time, 40 hours per week (schedule may vary based on events, deadlines, and operational needs, with weekend availability as required)

Position Summary:

BBT Fitness is looking for a proactive and results-driven Operations Manager to oversee and optimize daily operations, support team performance, manage client engagement, and drive growth initiatives. The Operations Manager will play a critical role in maintaining BBT Fitness’s standards of excellence, focusing on enhancing facility efficiency, team coordination, member experience, and community outreach. The role also includes strategic oversight for facility maintenance, systems management, and expanding BBT Fitness's market reach through targeted marketing and social media management.

Key Responsibilities:Operations and Facility Management

• Daily Facility Upkeep: Ensure the cleanliness, functionality, and safety of the BBT Fitness facility, including routine maintenance and cleaning.
• Facility Acquisitions: Manage inventory needs, order supplies, and oversee acquisitions for facility upgrades and replacements.
• System & Software Management: Regularly update and optimize operational software, booking systems, and other digital platforms.

Human Resources & Staffing

• Hiring and Onboarding: Collaborate with HR to manage the recruitment process, select qualified candidates, and oversee the onboarding of new team members.
• Payroll Management: Process payroll, ensuring timely and accurate payment for all staff.
• Staff Management and Development: Supervise and schedule staff, including performance assessments and coaching as needed.
• Offboarding: Develop and implement offboarding procedures to ensure a smooth transition for departing employees.

Customer Service & Community Engagement

• Customer Service Management: Handle client inquiries, complaints, and feedback to improve customer satisfaction and retention.
• Sales Consultations & Recruitment: Conduct sales consultations, facilitate inbound and outbound sales initiatives, and engage with potential members to drive subscriptions and memberships.
• Expansion Management: Identify opportunities for growth, manage client outreach initiatives, and support facility expansions.

Marketing, Social Media, and Content Management

• Branding & Marketing: Work with the marketing team to develop and execute campaigns for BBT Fitness services and special events.
• Social Media Management: Create, schedule, and manage content across social media platforms to boost engagement and brand visibility.
• Website & Graphic Design: Oversee website updates and graphic design, collaborating with designers as needed to ensure brand consistency.
• Content Production: Film, edit, and batch content to be used across various digital platforms.

Event Management & Special Initiatives

• Event Planning: Organize and execute events, from weekly classes to large community events, ensuring all details are covered, including setup, promotions, and logistics.
• Assistant to Training Director: Assist the Training Director with daily tasks, including errands, returns, and other logistical support.

Financial Management & Analytics

• Financial Reporting: Track expenses, generate reports, and analyze metrics to support operational decisions and maintain budget adherence.
• Sales Reporting: Generate weekly and monthly reports on sales and client retention.

Betterment of BBT Fitness Clause

This clause outlines a commitment to fostering an innovative, adaptable, and growth-focused environment at BBT Fitness. The Operations Manager is expected to proactively identify opportunities for improvement, enhance the client experience, drive operational efficiencies, and support a culture of continuous development. The Operations Manager will make decisions and take actions with the long-term success of BBT Fitness as the primary objective.

Hours: 

• Schedule: Full-time, 40-50 hours per week, with flexibility for weekend shifts and special events as required.

This role is ideal for a highly organized individual with experience in fitness operations, exceptional communication skills, and a passion for health and wellness. If you thrive in a dynamic environment and are committed to supporting a growing community through top-notch service and operational excellence, we encourage you to apply.