Communications Center Supervisor - First Shift (SHRA)
UNC Charlotte
Part-Time
Closes on Wednesday, July 15, 2026
Job Description
- Answer and manage multiple phone lines for Parking & Transportation Services, including deck payment stations and Niner Paratransit support.
- Monitor and respond to radio traffic from enforcement employees and transportation drivers; provide clear, concise, and accurate communication at all times.
- Supervise, direct, and support Communication Center personnel on assigned shifts; act as the Communication Center Manager in the absence of management.
- Provide training, coaching, and mentoring to employees; monitor performance, provide feedback, and ensure adherence to department policies.
- Deliver excellent customer service by responding promptly, professionally, and courteously to students, visitors, faculty, staff, and parents—even under difficult or stressful conditions.
- Maintain working knowledge of campus geography, building locations, and all parking areas; provide accurate directions, parking options, and permit/payment guidance tailored to customer needs.
- Research and resolve customer account issues, including payment errors, vehicle/permit discrepancies, and equipment malfunctions.
- Accurately log and document employee status, customer interactions, citations, equipment issues, and other relevant information for recordkeeping and appeals.
- Operate, troubleshoot, and support multiple technology platforms, including parking permit management software, payment systems, Avigilon cameras, and industry-specific systems (SKIDATA, AIMS, Banner, DMV).
- Monitor equipment, cameras, and traffic flow in parking facilities; remotely resolve gate or equipment issues and escalate to appropriate personnel when necessary.
- Provide information and support for special events (e.g., football games, conferences, tailgating), including advising on parking permits, payment options, and event-specific rules.
- Maintain composure and sound judgment during emergencies, special events, or high-stress situations; make quick decisions and delegate effectively.
- Ensure compliance with parking rules and policies by authorizing citations, verifying permits, and assisting enforcement staff with records research.