Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person Collects and verifies patient demographic and insurance information, making changes as necessary to ensure accuracy within each encounter.  Engages other departments to assist with patient questions or needs Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities due, prior to service Remains aware of department service level, abandonment rates and other measurable data and individual contributions to the overall metrics Meets/exceeds department defined productivity and audit goals and upholds all department policies and procedures Escalates outstanding needs to department leadership to ensure pre-registration and financial clearance functions occur prior to service date, expediting patient service and assisting with smooth and on time starts Verifies insurance coverage and benefits, updating the encounter appropriately May perform other duties upon request