DESCRIPTION

The Operations Analyst provides analytical and operational support to the market operational leadership. This position facilitates data analysis, trends, and supporting materials to lead improvement efforts in patient access, clinical efficiencies, clinical quality and KPI performance optimization. The Operations Analyst makes recommendations for improvement and participates in the design, implementation and ongoing monitoring of improvements pertaining to all access strategies and initiatives.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Compiles, consolidates and normalizes data across all market practices through PM/EMRs, UMP's EDW, and site visits.

• Critically evaluates information, reconcile conflicts, decompose high-level information into details, and abstract up from low-level information to a general understanding and recommendation.

• Assist executive team with preparing data for Monthly Operating Reviews

• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements.

• Participate in the development, implementation and tracking of operational KPI goals.

• Utilize data sources and industry knowledge to benchmark practice level access, volume and utilization data.

• Coordinate with market partners to implement optimization strategies that drive operational efficiencies and performance.

• Collaborate with other departments across UMP to ensure success and teamwork.

• Successfully engage in and track multiple initiatives simultaneously.

• Stay current on industry access standards, trends and benchmarks.

• Attend and summarize Operational and Strategy meetings for UMP leaders.

• Develop proficiency with UMP's suite of systems, PM/EMR, EDW, and Relatient

• Manages, tracks, and resolves cross-project dependencies, risks, issues/conflicts, and change requests related to access to ensure that all targets and requirements are met.

• Develops and delivers presentations to key stakeholders as needed.

• Reviews current systems and processes for possible improvements and implements process changes as appropriate, including tracking high-level performance data when needed.

• Participate in strategic planning activities as needed.

• Travel as necessary for onsite work assessments, meetings, conferences and training.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

• Bachelor's degree in Data Analytics, Business Administration or Healthcare Management.

• Three or more years of Patient Access experience. Advanced degrees, intern/externships may be substituted for work experience.

• Relevant healthcare industry knowledge.

SKILLS/ABILITIES

• Strong organization skills to take initiative and manage multiple tasks and work independently in a demanding, dynamic environment.

• Able to consistently meet deadlines.

• Strong communication, collaboration, and relationship management skills to effectively engage with stakeholders and deal with a diverse set of problematic circumstances that surround difficult or demanding customer situations in a friendly and constructive manner.

• Excellent presentation and facilitation skills to validate the requirements/scope of a project and present information to stakeholders.

• Excellent problem-solving skills with the ability to analyze alternative solutions and work independently to resolve issues in a timely manner.

• Technical ability to understand complex systems and manage ross-program dependencies.

• Proficient in Excel, PowerBI and other MS Office Suite products. Need to quickly learn how to maneuver through multiple data sources and databases.

• Ability to travel.

PHYSICAL DEMANDS

While performing the duties of this job, employee is regularly required to sit, stand, walk, reach with hands and arms, and to talk and hear. Employee may be occasionally required to climb or balance, stoop, kneel, or crouch. Employee must occasionally lift, push and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Some travel is required within Atlanta and includes occasional out-of-town meetings/ seminars. Active driver's license and appropriate car insurance is required. Weekend and evening work is expected.

WORK ENVIRONMENT

While performing the duties of this job, employee may be exposed to risk of infectious diseases when interacting with patients and/or family members. The employee may be occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals and vibration. The noise level in the work environment is typical of a physician's office.

REQUIREMENTS

Company: United Musculoskeletal Partners

Job Type: Full-time

Address: 5669 Peachtree Dunwoody Rd., Atlanta, GA, 30342