STW: Graduate Program Assistant: Academic Testing Services

The Office of Accessibility & Accommodation (OAA) Test Center seeks one to two Master's Level students to join our team! OAA provides students with disabilities access to education and campus life at UNC Charlotte. The OAA Test Center supports students with disabilities and their faculty by providing approved testing accommodations in an inclusive, welcoming environment.

This position is for Fall 2026, with the potential to continue for additional semesters at the direct supervisor's discretion and subject to availability. Anticipated start at the beginning of the semester, dependent upon University hiring deadlines. 

POSITION SUMMARY:

The primary role of the Graduate Program Assistants in Testing Services is to assist the Academic Testing Coordinator with the daily operations of the Test Center. The team works collaboratively to help ensure that students with disabilities who qualify for testing accommodations receive appropriate testing accommodations in an inclusive and accessible environment. 

AVAILABILITY:

Mondays through Thursdays, from 8:00 AM to 2:00 PM.

Fridays, from 8:00 AM to 5:00 PM.

 Applicants must be available 15-25 hours per week, including during the University final exam period. Depending on availability and demands, additional hours may be possible. The weekly work schedule will be determined in conjunction with all testing employees to ensure the Test Center is appropriately staffed during hours of operation. 

PRIMARY RESPONSIBILITIES:

Under the supervision of the Academic Testing Coordinator (ATC), the Graduate Program Assistant(s) will assist with the administration of testing accommodations in the OAA Test Center for students connected with the office. Daily work includes administrative tasks, test proctoring, and interaction with students, faculty, and staff.

Position requires strong organizational skills, close attention to detail, and the ability to problem-solve quickly. Applicant(s) must provide excellent customer service by acting with integrity, responsibility, and courtesy.

The office uses test scheduling software specific to the functions of disability services offices, and training will be provided.

Position Duties:

• Check students in as they arrive at the OAA Test Center.
• Maintain a clean and quiet atmosphere for testing.
• Assist in the distribution, collection, and return of test materials, including printing and scanning, in an organized and secure manner.
• Proctor exams via video surveillance software to help ensure test security.
• Respond to incoming phone calls and emails from students and faculty.
• Prepare accessible test materials according to individual approved testing accommodations (large print, assistive software, etc.).
• Maintain confidentiality and security of testing materials and abide by FERPA.
• Other duties and special projects deemed reasonable and necessary by the ATC.

The position is on-campus only and is not suitable for remote work.

Application review is ongoing until position(s) are filled.