Collecting required information from patients to efficiently triage patients based on illness acuity and office processes Providing medical advice to patients who have acute/chronic health conditions as directed by the provider Provide patient education regarding illnesses/diagnoses, symptom management, medications, and treatment plans Assist care teams with telephone encounters and return calls to patients Transfer calls to appropriate staff/care teams Assist with medication prior authorizations and medication refills Administering nebulizers, medications and vaccines according to the childhood immunization table Documents encounter and decision making in EMR in a concise and accurate manner, utilizing the patient's own words as appropriate Listens, communicates, and documents simultaneously and navigates computer programs to assess, process, educate and document all information in a professional manner