Uphold and model Our Cultural Values  Adhere to all applicable laws and ethics (HIPAA, Exceptions to confidentiality, Reporting Abuse, Duty to Warn etc.) Answer calls/chats within standard service levels  Apply sound clinical judgement and consult with fellow clinical professionals when indicated Triage calls/chats based on presenting mental health and/or substance use disorder symptoms Conduct appropriate behavioral health screenings, including suicide, homicide (when indicated) and adapted ASAM Provide customized, behavioral health referrals   Conduct crisis work and ensure safety  Document all interaction in a succinct, clinical manner in the designated database; documentation must adhere to Dept. of Health Clinical Service (DHCS) requirements Access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR) Meet individualized performance goals Participate in the monthly self and peer monitoring process Complete mandatory ongoing continuing education and cultural trainings Problem solve technical issues Elevate operational issues/ concerns to supervisor or manager