Summary of Position

The AmeriCorps Client Coordinator oversees all aspects of the client/homeowner experience of receiving critical repair services from Rebuilding Together.  They strive to build trust within the community and awareness among targeted populations most in need of our services.  The AmeriCorps Client Coordinator is the primary point of contact for clients, ensuring a high level of client communication and support throughout the application, intake, project, and close-out stages.  The AmeriCorps Client Coordinator meets with clients after project wrap-up to complete project evaluations and make referrals to other community service organizations and agencies, as appropriate.

Essential Duties and Responsibilities

• Pursue a robust client outreach strategy that will increase awareness of our services among our target populations, including seniors, veterans, and individuals with disabilities.  Outreach methods will include: create and distribute materials (such as brochures and flyers), tabling at resource fairs, and presenting to community groups.
• Serve as main point of contact for clients before, during, and after services are completed on their homes.
• Receive and review applications from potential clients, talk with clients over the phone and complete initial site visits to get more in-depth information about the client’s needs. Once the application is complete, make recommendations on appropriate program services.
• Contribute client-focused content to social media and newsletter.
• Identify and meet with organizations and neighborhood associations to increase client applications and ensure accurate referral information.
• Ensure clients sign all necessary paperwork and agreements when opening and closing projects.  Accurately track client information to support internal communication and planning.
• Interview or survey homeowners after project completion to capture their experiences with Rebuilding Together. Report findings to the team and suggest solutions for improving our delivery of a high quality of services to homeowners.
• As a grassroots non-profit, all team members will have an active role in implementing larger rebuilding projects throughout the year.  They will assist with project logistics several times throughout the year, including checking in with clients throughout the project day, assisting with set up/tear down, and other behind-the-scenes project logistics.

Knowledge, Skills, and Abilities

Required

• Ability to compose professional written communications for a variety of audiences, including social media (Facebook, Twitter, e-Newsletter)
• Proficient in Microsoft Word, Microsoft Excel, and internet
• Ability to communicate in clear and encouraging language with a diverse community and staff
• Ability to function in a fast-paced, collaborative environment where each team member must balance being organized and detail-orientated with being flexible and keeping up with changing scopes of project work

Preferred

• As this role will be interacting with clients and community members regularly, familiarity with the community is preferred
• Experience with managing or working alongside volunteers
• General knowledge of construction skills and housing needs
• Comfortable with public speaking and presenting to large groups
• Bachelor’s Degree or relevant life/work experience 

Description of Physical Demands

• The majority of time will be spent in the office; they must be able to use a computer and phone for extended periods of time
• Must be able to lift 20 pounds on a regular basis as part of thier responsibilities to bring materials to meetings, such as boxes of pamphlets, screen and projector, etc.
• They will assist with several rebuilding days during the term- as such they must be able to walk, climb stairs, stand, lift, and carry for extended periods of time
• Ability to sustain high-level of activity of project event days

Other Requirements

• access to relient transportation for daily commute
• Valid driver's license and driving record to allow use of affiliate-owned or rented vehicles or trucks
• Satisfy the National Service Criminal History Check eligibility criteria pursuant to 45 CFR 2540.202
• Comply with AmeriCorps Prohibited Activities listed in 45 CFR § 2520.65

Commitment Required

• Term types available: full-time 40hrs/wk (1700hr term), part-time 20hrs/wk (900hr term), quarter-time 12hrs/wk (450hr term)
• Typical service week is Monday-Friday (full-time, part-time or quarter-time), however volunteer events often occur on weekends and will require attendance

Program Benefits

• Living allowance over all 11-month terms of service:
• Full-time 40hrs/wk (1700hr term) - $20,020/term
• Part-time 20hrs/wk (900hr term) - $10,010/term
• Quarter-time 12hrs/wk (450hr term) - $5,299/term
• Additional Monthly High Cost of Living Stipend:
• $800/month (full-time)/$400/month (part-time) to cover high, local living expenses
• Additional one-time payment for second year+ members of any AmeriCorps program:
• Full-time 40hrs/wk (1700hr term) - $500
• Part-time 20hrs/wk (900hr term) - $300
• Quarter-time 12hrs/wk (450hr term) - $100
• Eligible for a relocation reimbursement of up to $400 for qualifying expenses. 
• Travel to one optional in-person Rebuilding Together event with other AmeriCorps members (Details TBD).
• Health insurance including dental and vision plans (only available to full-time 1700hr members). 
• May be eligible for scholarships for graduate certificates in Nonprofit Leadership & Management or similar – ask for more information if interested.
• Professional development benefit of $400/member provided by RT National. 
• Mental Health benefit provided by RT National (covers 6 visits with a mental health professional OR 6 months of an online/tele-service subscription). 
• Education Award for qualifying education expenses or loans, upon completion of the term of service:
• Full-time 40hrs/wk (1700hr term) – TBD May 2023 (was $6,495 in 2022, expect slight increase in 2024)
• Part-time 20hrs/wk (900hr term) – TBD May 2023 (was $3,247.50 in 2022, expect slight increase in 2024)
• Quarter-time 12hrs/wk (450hr term) – TBD May 2023 (was $1,718.25 in 2022, expect slight increase in 2024)
• Federal student loan forbearance and interest accrual payment. 
• Positions are eligible for Public Service Loan Forgiveness.
• AmeriCorps childcare benefit. 

To learn more about our benefits and/or commitment requirements, visit our FAQ page on our website at www.rebuildingtogether.org/capacitycorps.