Provide customer service support to both internal users and external customers on UBH applications / web pages and CCBH Software.  Provide customer service support to both internal users and external customers on County of San Diego initiatives and related projects. This support is provided directly, by telephone and through e - mail. Log systems related problems in Help Desk database, troubleshoot problems and resolve basic system problems for customers and end - users at differing experience levels. Coordinate system related communications with UBH Training Coordinator, UBH Data Analysts, County MH MIS, County MH Billing Unit and County QI. Coordinate with County MH MIS to resolve user account and system problems. Work as liaison between internal staff and Corporate IT. Monitor Optum Public Sector Website content, connectivity and coordinate all changes with webmaster. Provide navigational and access support to internal and external customers using the Optum Public Sector Website. Obtain facts and information to collaborate with internal Optum MIS departments to reach resolutions regarding County of San Diego initiatives and related projects. Be able to perform and provide data analyses, and identify and interpret patterns. Apply functional knowledge and skills to identify root cause.