Asst. Director, FM Contract Management

UNC Charlotte

Full-Time
Closes on Monday, November 2, 2026

Job Description

The Assistant Director, Contract Management & Vendor Performance provides strategic leadership and oversight for Facilities Management’s service agreements, contracts, vendor performance programs, and related business operations. This position is responsible for managing the full contract lifecycle, ensuring compliance with university policies, supporting financial stewardship, and fostering strong partnerships with campus stakeholders and external service providers.

Key Responsibilities:

  • Develop, implement, and manage Service Level Agreements (SLAs), Memoranda of Understanding (MOUs), and other service agreements for the university's Facilities Management Dept.
  • Collaborate with campus departments to define service expectations, scopes of work, performance measures, and funding models.
  • Facilitate cross-functional meetings and serve as a key liaison between Facilities Management and campus partners.
  • Oversee the full lifecycle of Facilities Management contracts, including solicitation support, implementation, renewals, amendments, performance monitoring, and closeout activities.
  • Manage a diverse portfolio of service contracts supporting campus operations.
  • Establish vendor performance standards and monitor compliance with contractual obligations and service expectations.
  • Ensure contracts and business practices comply with university policies, procurement requirements, and applicable regulations.
  • Partner with Materials Management and other stakeholders to mitigate operational, financial, and contractual risks.
  • Develop and maintain standard operating procedures (SOPs), business processes, and internal controls.
  • Support budget development, cost recovery programs, and internal billing processes associated with contracted services.
  • Monitor contract expenditures, reconcile financial activity, and provide financial analysis and reporting.
  • Oversee procurement-related transactions and ensure accurate financial documentation and accountability.
  • Develop and maintain dashboards, performance metrics, and reporting tools to monitor contract performance, vendor effectiveness, and service outcomes.
  • Utilize data to identify trends, improve decision-making, and support continuous improvement initiatives.
  • Prepare executive-level reports and recommendations for leadership.
  • Serve as the primary point of contact for complex customer issues related to contracts, service agreements, and billing matters.
  • Coordinate with Risk Management and Asset Management on insurance claims, warranties, and contract-related disputes.
  • Advise leadership on contract strategy, vendor performance, service delivery, and operational improvements.
Full-Time UNC Charlotte
Asst. Director, FM Contract Management - 177380