Summer Intern, E-ZPass Data Analytics

Description

About the internship

E-ZPass Customer Service is looking for a Data Analyst intern to join their team! The E-ZPass Customer Service team works closely with customers and non-revenue account holders who use Port Authority bridges and tunnels. Our team's mission is to ensure that customers have a positive experience when contacting us. The team works to successfully resolve any outstanding issues that may occur with E-ZPass accounts and Toll Bills.

Responsibilities

• Complete ad-hoc data analysis tasks ranging from: gathering, cleaning, and validating data outputs using Excel and Oracle SQL.

• Create Power BI visuals after gathering stakeholders' requirements.

• Maintain and improve existing Microsoft Power Automate workflows.

• Automate workflows using Microsoft Power Automate or python.

• Maintain and improve existing team's financial model

• Create various new data collection processes

Minimum Qualifications

• Enrollment at a college or university at the time of the internship

• Major in Business Administration, Computer Sciences, Information Systems, Data Science, Operations Research, or related field.

• Beginner to intermediate SQL skills

Desired Qualifications

• Proficient in technology and basic Microsoft Office platforms

• Working knowledge of databases

• Some knowledge of Microsoft Power Automate and Powe Apps

• Excellent analytical and research skills

• Familiarity with metrics and KPIs is a plus

• Excellent written and oral communication skills

• Excellent Microsoft Excel skills

Internship Details

• The start date will be Thursday, May 28, 2026

• The internship will last approximately 12 weeks, ending on Friday, August 21, 2026

• This is a full-time internship (5 days per week at 7.25 hours per day)

• In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process

• Only applicants under consideration will be contacted

• If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews

• Different internships will have different timelines for interviews

Compensation & Benefits

• The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)

• Ability to opt in to the New York State and Local Retirement System

• Access to Employee Business Resource Groups (https://www.jointheportauthority.com/pages/diversity-inclusion-programs)

• Facility Tours

• Career Panels

• Social/Networking Events

REQNUMBER: 63968