Sales Engineer

Eluviant, formerly IntelexVision, a pioneering technology company headquartered in the United Kingdom, is revolutionizing real-time CCTV surveillance through its advanced AI-driven video analytics platform, Sentry. With a strong global footprint spanning Europe, the Middle East, Latin America, Australia, and South Africa, we are seeking a talented and proactive Sales Engineer (SE) to join our innovative team.

As an SE, you will be delivering technical expertise and tailored solutions to ensure the successful deployment, maintenance, and support of our Sentry platform. If you are a proactive problem-solver with a passion for technology and customer success, this is your chance to make an impact in a dynamic, rapidly growing company.

Key Responsibilities

• Design and Implementation: Design, configure, and implement Proof of Concept (PoC) and production systems, addressing both hardware and software requirements, using Eluviant’s cutting-edge Sentry platform to meet client needs.

• Support the Sales team in qualifying and scoping non-standard or complex hardware configurations during the pre-sales phase.

• Installation and Maintenance: Install, configure, and maintain the Sentry software, managing ongoing support, updates, and system health for PoC and production environments.
• Customer Engagement: Build and nurture strong customer relationships, acting as a technical interface to understand their requirements, communicate results, and deliver customized solutions.
• Technical Translation: Translate complex technical concepts into clear, understandable terms for clients, ensuring seamless communication and collaboration.
• Troubleshooting and Support: Provide ongoing support and troubleshooting to ensure software functionality and reliability, demonstrating strong problem-solving skills to address technical challenges.
• Innovation and Collaboration: Stay current with emerging trends in video analytics and CCTV technologies, collaborating with the product and development teams to optimize integrations, enhance features, and address new client requirements.

• Best Practices: Implement best practices for system health, alert dynamics, and camera installations, conducting testing and validation to ensure optimal performance.
• Ownership and Follow-Through: Manage installations, deployments, and customer relationships, ensuring seamless execution and follow-through on all technical deliverables.
• Travel: Expect to travel 10-25% of the time. Though travel will mainly be in the U.S. and Canada, there may be times that travel to other countries to assist on large installations may be required.

Required Skills and Qualifications

• Technical Proficiency: Strong technical skills in desktop and server support, network troubleshooting, system configuration, and general IT knowledge. Familiarity with multiple Video Management System (VMS) platforms and advanced analytics is a plus.
• Database Skills: Experience with SQL and database management is advantageous but not mandatory.
• Problem-solving: Exceptional troubleshooting and analytical skills, with a proactive, solution-focused mindset and a passion for resolving complex challenges.
• Communication: Excellent proficiency in English (additional languages are an asset), with the ability to convey key insights to customers, product teams, and third-party vendors effectively.
• Organization: Advanced planning, time management, and attention to detail to meet deadlines and achieve targets.
• Education and Certifications: A degree in a relevant field is preferred, along with technical training or certifications (considered an advantage).
• Motivation: A strong drive to achieve business objectives and contribute to organizational success.