Co-op, Airport Customer Service - Cargo Safety, Security, and Compliance (Spring 2025)

Curated Jobs

Co-op
Closes on Friday, November 15, 2024

Job Description

How you'll help us Keep Climbing (overview & key responsibilities)

Much as Delta Air Lines helps passengers reach their destinations, the Cargo division serves companies in the safe and efficient transport of a wide range of freight, including everything from mail to live animals and life-saving pharmaceuticals.

Different departments in the Cargo division provide rate information, sell cargo space in the belly of Delta's passenger aircraft, track & trace freight and resolve customer problems. Additionally, they safely move cargo from a warehouse location to airport ramp areas and ensure proper delivery onto the appropriate aircraft. The Cargo Operations team includes Field Operations, Field Support, Customer Experience, Performance, Global Transportation, Logistics, Digital Transformation & Technology, and Safety, Security, & Compliance.

Overall function and role: as part of the team directly responsible for all safety, security, and compliance efforts for Delta Cargo worldwide customers and employees, this individual will be supporting applicable initiatives in a fast-paced, rewarding, and dynamic environment. Candidate must have a detail-oriented, adaptable, and collaborative approach & spirit. This will include but not be limited to:

-Implementing project management skills and practices

-Measuring and analyzing current performance

-Work across business units with various stakeholders in a professional setting

-Provide process engineering and/or internal consulting services

-Participate in data collection efforts for projects that impact cross-functional departments

-Identify and implement improvements to existing processes to increase efficiency, productivity, and performance

-Recommend ideas for new ways to provide optimal customer service and evaluate impact of proposed operational changes

A Co-Op will support the following teams:

-Cargo Safety

o The Cargo Safety team is responsible for the Cargo Safety Management System (SMS), injury and damage investigations, occupational safety & health (OSHA) initiatives, ergonomics, employee reporting programs (ASAP), emergency response, safety recognition, and ground standards assurance.

-Cargo Compliance (Regulatory)

o The Cargo Regulatory Compliance team ensures regulatory acquiescence by developing policy and procedures for global cargo operations. The team crafts risk-based auditing standards to ensure Delta exceeds industry compliance norms.

-Cargo Compliance (Security)

o The Cargo Security Team The cargo security compliance team ensures that our cargo acceptance and screening operations are maintaining compliance with TSA regulations across our system, US, and non-US. We maintain the Delta Cargo Security Manual (DCSM), support and maintain our screener training program and operational resources. We perform investigations and respond to compliance failures across the system.

-Cargo Policy & Procedure

o The Policy & Procedures Team engages with internal and external stakeholders to ensure Cargo policies and procedures are understandable and updated in compliance with required industry regulations. The team supports implementation, revision, and adherence to these policies and procedures.

-Pharmaceuticals

o The Cargo Pharmaceuticals team is responsible for implementing a quality management system (QMS) within pharmaceuticals and other specialty cargo operations.

What you need to succeed (minimum qualifications)

Must be enrolled as a full-time student pursuing an undergraduate degree in a 4-year academic institution throughout the co-op program.

-Must be enrolled in one of the following or similar studies:

o Business Administration and Management

o Project Management

o Supply Chain Management

o Logistics

o Industrial Engineering

o Aviation/Aeronautics/Aeronautical Science/Aviation Management/Aviation Operations

o Management/Aviation Operations

o Occupational Health & Safety

o Aviation Safety

o Information Systems

-Strong project management skills.

-Strong organizational, problem-solving skills, and verbal/written communication skills are essential.

-Excellent attention to detail and exercise confidentiality of protected information.

-Open-mindedness and willingness & ability to learn new skills is required.

-Candidate is team-oriented and highly supportive of continuous improvement methodologies.

-Must be able to work in a time sensitive environment, be a self-starter and highly motivated.

-Some travel may be required.

-Must be proficient in Microsoft applications (Word, PowerPoint, Excel, Outlook)

-General administrative skills which include but are not limited to scheduling meetings or in-person training, coordinating speakers and attendees, coordinating meeting logistics, taking and publishing meeting notes, and conducting post-meeting follow-up.

-Must be available to work on a full-time basis as an undergraduate student during the following 3 alternating semesters: Spring 2025, Fall 2025, Summer 2026.

-Must be able to work onsite in our Atlanta, GA office for the duration of the co-op rotations.

-At least a 3.0 GPA on a 4.0-point scale.

-Consistently prioritizes safety and security of self, others, and personal data.

-Embraces diverse people, thinking, and styles.

-Possesses a high school diploma, GED, or high school equivalency.

-Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

  • A successful candidate should be highly motivated with the desire to learn and have a passion for safety, security operations, and compliance initiatives.

  • The degree includes a specialization in aviation, supply chain, cargo, logistics, security.

  • Experience with Quality Control/Quality Management Systems (QMS).

  • Familiarly with airline operations.

  • Project management experience.

  • Track record of seeking leadership roles including student and community organizations.

  • Passionate about a future career in the aviation/airline industry and serving Delta's customers.

Benefits and Perks to Help You Keep Climbing

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here

Co-op Delta Air Lines, Inc.
Co-op, Airport Customer Service - Cargo Safety, Security, and Compliance (Spring 2025) - 140575