CRM Administrator
UNC Charlotte
Full-Time
Closes on Monday, October 5, 2026
Job Description
- Lead the functional administration, architecture, and optimization of the Slate CRM environment to ensure operational efficiency.
- Build, configure, and maintain strategic Slate features, including custom portals (for prospects, applicants, and partners), rules, complex application workflows, automated decision letters, event registration modules, and scheduler tools.
- Manage and execute critical cyclical processes, including end-of-cycle wrap-up, system testing, data archiving, and new admissions cycle preparation.
- Continuously innovate and streamline business processes within Slate to enhance applicant yield and improve the user experience for prospective students and staff.
- Oversee system audits, database hygiene, and security protocols to ensure strict data compliance, identity access management, and user permission tracking.
- Manage the implementation, automation, and troubleshooting of ongoing and ad hoc data imports/exports (e.g., test scores, student search vendors, common applications).
- Partner with data analytics teams to manage API integrations and ensure seamless downstream data flows between Slate and the institution’s ERP (Banner).
- Design and execute complex queries and analytical reports to monitor recruitment trends, application yield, funnel metrics, and external surveys.
- Collaborate with Enrollment Communications to design, launch, and monitor multi-channel communication campaigns using Slate Deliver (Email, SMS, print, and drip campaigns).
- Act as the liaison between admissions offices, academic colleges, and OneIT to identify technical needs and pilot emerging features.
- Partner with enrollment leadership to translate strategic initiatives (e.g., targeted recruitment) into functional technical workflows inside the CRM.