AI enablement and research internship

This is an internship position to help our revenue team (consisting of marketing, sales and customer success) work better with AI. Our team already uses AI for customer and market research. We want to do this better and in a more organized and efficient way.

The work will involve researching different ways to use AI to solve problems, applying that knowledge to solve real-world problems, and then documenting the results of this research and application into best practices and lessons learned to make the members of our team more effective individually.

Examples of things we want to explore:

• Finding the best way to provide context to the models - for example, using Projects with uploaded files in ChatGPT vs providing access to Google docs - to achieve better results.
• Compare different models (and model variants) for the same task sets to understand which performs better at specific types of tasks.
• Understanding how our team could and should leveraging new model features such as Claude Skills and OpenAI workflows.
• Creating ongoing model feedback by using external documents (such as a spreadsheet) as part of the context, and having the model update that same spreadsheet as part of recurring (scheduled) work.
• Research the latest AI tools from both frontier model and application layer companies to help us understand what tools could help us with our work.

Our goals are not to automate repetitive tasks at scale, but instead to enable our knowledge workers to be more productive with AI. 

Concrete examples of these tasks currently involve using AI to:

• Look at websites (e.g. LinkedIn or professional sites) to find people that might be a fit for our marketing by comparing job titles and experience within a narrow range of companies to our ideal profiles.
• Automate our opportunity research by combing different industry websites on a recurring basis to identify stadium and arena renovations and new builds.

What we are looking for in an intern:

You might be a good fit for this role is you:

• Are good at managing your own time and priorities - we won't be micromanaging you or prescribing exactly how you are working.
• Have great analytical reasoning skill.
• Have good communication skills and like problem solving in a team environment - you will be helping others to learn how to solve problems, not just solving them yourself.
• Are curious and resourceful and can find your own solutions to problems.
• Have experience with AI models and understand context.

This role will be primarily remote, but it will be useful for you to spend some time in our office in South Charlotte to understand what we do.

About us:

A large stadium or arena can contain well over 1,000 TVs and tablets used for everything from showing the live game to providing concession menus to digital signage. Our technology provides both content and control for every TV and tablet in a sports venue. We work with teams in the NFL, NBA, WNBA, NHL, MLB, MLS, and NCAA to help make great fan experiences and increase revenue.

find out more at www.fanconnect.tv