Assistant Director for Assignments
UNC Charlotte
Part-Time
Closes on Wednesday, June 11, 2025
Job Description
- Create, adjust, and distribute schedules for housing tours and student office coverage by term to ensure sufficient coverage for Admission tours and walk-in tours and maximum student office coverage for Assignments.
- Serve as department liaison for the Assignments Team with Admissions, Disability Services, Office of International Programs, Athletics, Honors/Levine, and the learning communities assignments and recommend needed process or staffing changes to support university initiatives.
- Serves as the on-site supervisor for both students and full-time staff in the absence of the Associate Director for Administration.
- Create and monitor the budget for the Housing Ambassador Program.
- Process and submit all Housing Ambassador time sheets as required by University protocols.
- Make recommendations on marketing expenditures to support customer outreach initiatives for both onsite and regional events.
- Research residents account history and process all housing-related charges and credits on a daily basis
- Create and maintain a comprehensive Housing Ambassador training program that includes industry-based customer service, marketing, and communication modules that promote the benefits and importance of living on campus.
- Conduct biweekly meetings with the Housing Ambassador Team to ensure the sharing of internal marketing updates, changes from campus partners, group processing of problems, identification of department-sanctioned responses to inquiries, and to reinforce department performance standards.
- Maintain a working knowledge of occupancy management and relevant information systems to develop and implement appropriate protocols, including: applications and website processes, university billing financial systems, inventory management, configurations, and auto allocation.
- Serve as a primary presenter for all university events requiring presentations about on-campus housing (including Open House, Admitted Students Day, New Student Orientation and all requested regional outreach events with Admissions).
- Conduct and review daily billing files for errors and work with Associate Director and Student Accounts to resolve issues.
- Review all student ineligibility and compliance reports weekly to identify students and notify essential staff for action required for students who need to be removed from campus.
- Review and coordinate housing placement of general and special student populations to ensure compliance with university and federal guidelines.
- Orient, create work plans, and evaluate all Housing Ambassadors.
- Conduct ongoing tracking and evaluation of tour programs to identify and address needed program changes.
- Conduct biweekly meetings with Housing Ambassadors to update and provide guidance on sensitive matters.
- Conduct data collection and necessary follow-up on all complaints received from Admissions, other campus partners, visitors, parents, or residents, and keep Associate Director for Administration informed of progress.
- Mediate and appropriately address any less than optimal interactions between campus visitors and our student or full-time frontline staff as needed.
- Coordinate all Housing Ambassador and student worker applications and selection processes.
- Recommend changes to salary and employment status for student staff.