Manager, Salesforce

UNC Charlotte

Part-Time
Closes on Sunday, February 1, 2026

Job Description

The Manager of Salesforce Development leads, manages, and provides hands-on technical guidance to the CRM development team. This role is responsible for ensuring the successful design, implementation, and maintenance of Salesforce in delivering scalable, student-centered Salesforce solutions across campus. Reporting to the Assistant Vice Chancellor for Enterprise Applications, this position is a working leader who actively contributes to development tasks and project completion alongside the team, and works closely with cross-functional stakeholders to ensure Salesforce is optimized for long-term sustainability and campus-wide impact.

Team Management & Development
  • Lead, mentor, and manage the CRM development team, including recruitment and performance reviews
  • Foster a collaborative, high-performing team culture
  • Identify and support training opportunities to deepen Salesforce expertise
  • Engage campus stakeholders to align Salesforce capabilities with institutional needs

Technical Leadership & Development
  • Provide hands-on technical guidance and contribute directly to development tasks
  • Serve as senior developer or technical lead on major initiatives
  • Ensure platform architecture supports scalability and flexibility
  • Maintain deep expertise in Service Cloud, Agentforce, Ascend, and Education Cloud

Project Management & Implementation
  • Oversee planning and execution of Salesforce projects, ensuring timely delivery and stakeholder satisfaction
  • Apply project management best practices to complex implementations and integrations
  • Champion data integrity, governance, and strategic use of Salesforce data for analytics

Collaboration & Change Management
  • Communicate regularly with the AVC for Enterprise Applications on platform status and needs
  • Coordinate with functional leaders, vendors, and enterprise systems teams for seamless integration
  • Develop and execute change management strategies to drive adoption and user engagement
  • Provide training and support for new features and processes

UNC Charlotte
Manager, Salesforce - 161282