A day in the life of a Travel Property Adjuster Trainee, and what it takes to do the job!

As a Field Property Adjuster Trainee, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve traveling to our customers' homes to conduct on-site inspections, investigate coverage, prepare estimates, and settle claims promptly and efficiently. Additionally, you will handle virtual claims countrywide, leveraging various platforms and software such as Xactimate and ClaimsX Video Collaboration. Our comprehensive training program will equip you with specialized knowledge in handling water loss claims, ensuring you provide the highest standard of support and resolution to our customers. If you are an aspiring claims adjuster looking for your next step forward in your career, we encourage you to apply today!

This position requires that you reside in the Charlotte, NC area.  

You'll wear a few hats that will require a level of experience:

• The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always. 
• The Investigator – you’ll confidently and independently investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage. 
• The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress. 
• The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.
• The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills. 
• The Recorder – you’ll protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You’ll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim.  

Preferred Qualifications:

• Strong critical thinking and problem-solving skills.
• Experience providing customer service face-to-face. Strong communication and interpersonal skills to ensure exceptional customer interactions. 
• Ability to travel to customers' homes and efficiently manage virtual claims across the country.
• Highly detail-oriented and organized, committed to producing high-quality work.
• Valid driver's license and willingness to travel as part of the job requirements.
• Are willing and able to carry a 50-pound ladder and access up to a 6/12 pitch on a one to two-story roof.

Schedule:

• Start Date: January 6th, 2025
• During Training: (approximately 6 months):
• In Office (downtown Charlotte): Monday – Friday, 8a- 4p
• After Training:
• Remote/Travel: 10 days on, 4 days off. Workdays range from 8 to 12 hours.
• Additional Compensation: Earn up to $150/day for working more than 8 hours, including weekends or holidays.
• Travel Requirements: This is a field-based role, requiring up to 90% travel to out-of-town locations.

You’re provided with comprehensive training:

• You will receive training in person and handle inside claims for the first 6-9 months of employment. The training program is designed to help you obtain an adjuster's license, understand the claims process, and learn how to write property estimates using Xactimate.
• The training program is designed to help you build a claims foundation and understand the systems and processes in your day to day work
• Ongoing training opportunities for continuous improvement happen regularly on the job
• You will be required to attend 1-week of training that will take place in Wheeling, IL

Notice of Licensing Requirement:

• As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor. If applicable, you will be required to secure license(s) within 60 days of hire.
• If required, the Hiring Manager will work with you along with the Centralized Licensing team to ensure that you are properly licensed.