Addresses the total patient, inclusive of medical, psychosocial, behavioral, cultural, and spiritual needs Involves the individual patient and caregiver, as appropriate, in decision making Facilitates communication and coordination among members of the care team Provides patient care to include: patient assessment prior to physician’s/nurse practitioner’s examination, serves as patient advocate/liaison by answering questions related to care and treatment, as appropriate, provides patient education and self-management support, implements physician orders (injections, prescription refills, diagnostic tests, referrals, etc.) and assists providers with procedures Escorts patient to exam room Participates in team “huddles” and ensures electronic medical record (EMR) is prepared for the clinic visit Triages phone calls to the appropriate department and enters the call into the EMR as a Telephone Encounter.  After the call has been addressed, communicates with the patient and documents in the Telephone Encounter Maintains cleanliness of the patient care areas (exam rooms) Ensures exam rooms are stocked at all times Cleans and disinfects instruments according to policy Performs clinic tasks as directed by Clinic Manager Assists Clinic Manager with the ordering and receiving of medical supplies and medications Works closely with the Clinic Manager and Quality Manager to create and implement new clinic processes Reviews all required education courses (live and online) and applies to daily clinic practice Maintains competency of clinical skills