At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. 

As part of a care management team who will manage complex members, the Community Well Care Coordinator will be provide care management for a panel of older adult members with a variety of medical and/or behavioral health needs. Activities will focus on supporting member’s medical, behavioral, and socioeconomic needs to promote appropriate utilization of services and improved quality of care. 

Work Schedule: Monday through Friday 8:00 am to 5:00 pm

If you reside in the state of Indiana, you will have the flexibility telecommute* as you take on some tough challenges. 

Primary Responsibilities:

• Assist with care management for high medical risks / needs members with comorbid behavioral health needs 
• As a Care Coordinator:
  • Assess members face-to-face and/or telephonically to complete a comprehensive needs assessment, including assessment of medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs 
  • Develop and implement individualized, person-centered care plans inclusive of goals, opportunities and interventions aligned with a person’s readiness to change to support the best health and quality of life outcomes by meeting the member where they are 
• Partner and collaborate with internal care team, providers, and community resources/partners to assist with implementing care plan 
• Provide referral and linkage as appropriate and accepted by member (may include internal consult opportunities such as Housing Navigator, Pharmacy Team, Peer Specialist, etc. or community-based provider referrals such as PCP, specialists, medication assisted therapy referrals, etc.)  

What are the reasons to consider working for UnitedHealth Group?  Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Must Possess One of the Following:
  • Bachelor’s degree in social work, Psychology, Counseling, Gerontology Nursing, or Health & Human Services
  • Have a Bachelor’s degree and at least two (2) years of full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring)
  • Have an Associate degree in any field with a minimum of four (4) year full-time, direct service experience with older adults or persons with disabilities (this experience includes assessment, care plan development, and monitoring)
• 1+ years of experience with MS Office, including Word, Excel, and Outlook 
• Access to a designated quiet workspace in your home (separated from non-workspace areas) with the ability to secure Protected Health Information (PHI)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Preferred Qualifications:

• 2+ years of experience in long term support services or working with older adults 
• Experience / additional training or certifications in Motivational Interviewing, Stages of Change, Trauma-Informed Care, Person-Centered Care 
• Experience working in team-based care 
• Experience in serving individuals with co-occurring disorders (both mental health and substance use disorders)
• Background in Managed Care 
• Bilingual in Spanish or other language specific to market populations 

Physical Requirements:

• Ability to transition from office to field locations multiple times per day 
• Ability to navigate multiple locations/terrains to visit employees, members and/or providers 
• Ability to remain stationary for long periods of time to complete computer or tablet work duties 

Soft Skills:

• Ability to work independently and as a team, and maintain good judgment and accountability 
• Strong organizational and time management skills 
• Ability to multi-task and prioritize tasks to meet all deadlines 
• Ability to work well under pressure in a fast-paced environment 
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

#Green, #RPO