Provide patient care, clinical summary and direction on next steps or follow up Perform phlebotomy for patients as needed Act as a member of the care team, including preparing patients to be seen by collecting and recording clinical information as per protocol Manage patients according to approved protocols and consistent with appointment and scheduling guidelines Carry out standing orders consistent with practice policies and procedures Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR) Schedule tests, treatments and follow up visits on behalf of patients; assist patients with identifying suitable outside resources for disease management and other services; refer patients when appropriate Answer and document patient phone calls; take complete messages and route to providers as needed using the EHR Monitor task buckets in order to respond to tasks in a timely manner, follow up on overdue orders/worklists and monitor status of critical referrals In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring Assist care team to assure smooth office operation and delivery of excellent service through teamwork Maintain knowledge of current coding, OSHA and CLIA regulations and company policies Adhere to all patient safety initiatives and infection control regulations Perform other duties as assigned