Customer Service Excellence & Analytics

About the Role

We are seeking a motivated Customer Excellence & Analytics Intern to support our Customer Service organization while contributing to digital transformation, process optimization, and customer experience initiatives.

The intern will work closely with the Customer Service Manager and cross-functional teams to improve service performance, automate administrative tasks, develop AI-powered solutions, and support strategic initiatives that enhance operational efficiency and customer satisfaction.

This internship is ideal for students interested in Industrial Engineering, Computer Science, Business Analytics, Data Science, Artificial Intelligence, Operations Management, or Supply Chain Management who want to gain practical experience within a global industrial technology company.

Key Responsibilities

Customer Service Operations

• Support daily Customer Service activities related to order management, customer communication, and operational follow-up.
• Assist the team in monitoring customer requests, order status, and service performance.
• Help maintain accurate customer records and documentation within ERP and CRM systems.
• Participate in cross-functional meetings involving Sales, Logistics, Purchasing, and Operations.

AI & Process Automation

• Develop AI-based tools and automations to simplify repetitive Customer Service activities.
• Support implementation of Microsoft Copilot, ChatGPT, Power Automate, Power BI, and other digital productivity solutions.
• Identify opportunities to automate reporting, customer communications, and administrative workflows.
• Assist in creating knowledge bases and AI-assisted documentation for Customer Service processes.

Performance Analytics & Continuous Improvement

• Monitor Customer Service KPIs such as:
• On-Time Delivery (OTD)
• Response Time
• Backlog Management
• Open Order Aging
• Customer Satisfaction
• Productivity Metrics
• Develop dashboards and reports to support management decision-making.
• Analyze operational data to identify trends, bottlenecks, and improvement opportunities.
• Participate in Lean Continuous Improvement projects across Customer Service operations.

Documentation & Process Standardization

• Assist in documenting Customer Service procedures and best practices.
• Support creation of Standard Operating Procedures (SOPs), work instructions, and training materials.
• Help standardize customer communication templates and internal documentation.
• Participate in projects focused on improving process consistency and service quality.

Communication

• Excellent written and verbal communication skills.
• Ability to collaborate effectively across multiple departments.
• Professional customer-oriented mindset.

Behavioral Expectations

The intern should reflect the Atlas Copco Group core values, demonstrating:

Interaction – Collaborate openly across Customer Service and Operations teams.

Commitment – Take ownership of assigned projects and deliver high-quality work.

Innovation – Continuously seek opportunities to improve customer experience through AI and automation.

Integrity – Ensure accuracy, professionalism, and ethical handling of customer information.

Customer Focus – Understand that excellent service creates long-term customer relationships.

Sustainability – Promote efficient digital processes that reduce waste and improve operational efficiency.

Preferred Qualifications

• Strong interest in Artificial Intelligence, Digital Transformation, Process Improvement, or Customer Experience.
• Basic understanding of ERP systems (SAP experience is a plus).
• Familiarity with Microsoft Power Platform tools is desirable.
• Experience with data visualization or reporting tools is considered an advantage.

Recommended Academic Background

Preferred fields of study include:

• Industrial Engineering
• Computer Science
• Data Science
• Artificial Intelligence
• Information Systems
• Business Analytics
• Supply Chain Management
• Operations Management
• Business Administration

Students from related disciplines with a strong interest in AI and business process improvement are also encouraged to apply.

What You Will Gain

• Hands-on experience in Customer Service within a global industrial technology company.
• Practical exposure to AI applications in real business environments.
• Experience designing automation solutions that improve operational efficiency.
• Participation in cross-functional projects involving Sales, Logistics, Purchasing, Engineering, and Operations.
• Development of analytical, technical, and leadership skills.
• Experience working with ERP systems, business intelligence tools, and AI technologies.
• A strong foundation for future careers in Customer Service Management, Business Process Improvement, Digital Transformation, Operations Excellence, or Artificial Intelligence.

Internship Duration Expectation

• We are specifically looking for an intern who is available to work with us throughout the year, not just during summer months. This includes part‑time availability during academic semesters and potentially increased hours during breaks. This ongoing involvement will allow the intern to gain deeper familiarity with our nano and Trident product portfolios, contribute meaningfully to long‑term initiatives, and integrate fully with our Product Management and Marketing teams.