Administrative Support Supervisor

UNC Charlotte

Part-Time
Closes on Sunday, April 20, 2025

Job Description

  • Supervise up to 6 permanent diverse staff members of the Customer Service Support team. Manage and create schedules, training, duties, timesheets, leave requests, etc.
  • Serve as a back-up for front office team members as needed by collecting payment, deposits, reconciliation, checking patients in and out, medical records tasks and Immunization compliance tasks and performing general administrative tasks due to staffing needs including vacations, illnesses, lunches, etc.
  • Monitor daily performance of front office team members to ensure duties are completed
    accurately, efficiently and timely. Monitor and control overtime.
  • Train Admin Support staff on medical software, phones system, front desk procedures, applicable policies, etc.
  • Ensure high quality care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
  • Run reports as needed.
  • Oversee front office collections of charges and fees.
  • Monitor the flow of patient check in and check out. Keep patients informed of delays
  • Manage and perform billing duties such as receivables, deposits, credit cards, cash, and student account transactions.
  • Serve as an ambassador for the University presenting a warm, welcoming, approachable and supportive environment for all our students, their families, visitors and campus partners.
  • Listen effectively, accurately gather and correctly interpret information from students/families to respond to requests related to Student Health Center services, front desk tasks, medical records and referrals requests, immunization compliance, billing and payments.
  • Have direct access to, or responsibility for, cash and cash equivalents, credit card information, University property disbursements or receipts, or extensive authority for committing the financial resources of the University.
  • Perform data entry tasks.
  • Direct responsibility for secure handling of sensitive and/or confidential information.
  • Multi-task to manage requests in a timely manner with best practices for de-escalation and call management ensuring first-level resolution by communicating instructions clearly and concisely regarding policies and procedures
  • Participate and present information at Student Event Days including open houses and orientation sessions.
  • Assist with identifying, developing, and improving processes along with creating and/or editing forms and documents.
  • Maintain a high level of productivity and accuracy for performance with a positive and professional demeanor and appearance in a high volume, high-performance health center.
  • Perform all other duties as assigned.
UNC Charlotte
Administrative Support Supervisor - 145908