Performs venipuncture following infection control processes Maintains knowledge of all routine container and minimum volumes required for specimen collection Identifies and labels specimens Collect and verify demographic information Update insurance information as needed Verify eligibility and flag appointment accordingly Conduct outreach to patients requiring appointments; contact patients who “no show” Scan and index documents into the EHR Manage patients according to approved protocols and consistent with appointment and scheduling guidelines Carry out standing orders consistent with practice policies and procedures Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record (EHR) Schedule tests, treatments and follow up visits on behalf of patients In coordination with Regional Nurse Managers, maintain oversight of temperature monitoring Assist care team to assure smooth office operation and delivery of excellent service through teamwork Provide attention to patients in a manner that builds confidence, trust and loyalty Demonstrate respect for patients and ProHealth staff by presenting a friendly, courteous manner at all times and maintaining patient confidentiality Maintain open lines of communications with care team and Regional Management team Maintain knowledge of current coding, OSHA and CLIA regulations and company policies Adhere to all patient safety initiatives and infection control regulations Performs all other related duties as assigned