Summer Intern, EWR Operations

Description

About the Internship

The EWR Terminal B summer internship offers hands-on exposure to the core functions that keep an international terminal operating safely and efficiently, while providing a world-class customer experience. The summer intern will support daily terminal operations, operational planning, data analytics, and customer experience initiatives while gaining insight into emergency preparedness and real-time decision-making in a 24/7 environment. This role provides a unique opportunity to work alongside airport and stakeholder leadership in a collaborative team environment. The summer intern will contribute to meaningful projects and develop a strong foundation in aviation and public-sector operations. It is ideally suited for students pursuing careers in aviation management, transportation, public-sector operations, or business administration.

Responsibilities

• Support daily terminal operations, including passenger flow monitoring, customer experience projects, and coordination with airlines, federal partners, and internal Port Authority units.

• Assist with predictive passenger and flight volume planning, along with development and implementation of operational policies, procedures, SOPs, and emergency/customer experience plans.

• Contribute to strategic initiatives, technology pilots, and digital transformation projects aimed at improving the terminal's Airport Service Quality (ASQ) scores and overall terminal efficiency.

• Lead operational and customer experience projects that have tangible positive impacts on the terminal's passengers and stakeholders.

• Assist with budgeting activities, monthly reporting, accrual tracking, and financial documentation.

• Maintain operational records and provide support to management as required.

Minimum Qualifications

• Enrollment at a college or university at the time of the internship

• Major in Aviation Operations, Transportation Operations, Business Administration, Public Administration, or a related field.

• Must be able to obtain a Security Identification Display Area (SIDA) badge (fingerprint-based CHRC required).

Desired Qualifications

• Rising junior or senior

• Strong analytical, organizational, and communication skills.

• Ability to multitask in a fast-paced, 24/7 operational environment.

• Proficiency with Microsoft Excel and ability to work with data reports.

• Interest in airport operations, customer service, emergency response, or transportation systems.

Internship Details

• The start date will be Thursday, May 28, 2026

• The internship will last approximately 12 weeks, ending on Friday, August 21, 2026

• This is a full-time internship (5 days per week at 7.25 hours per day)

• In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts businessand regular in-office days or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

Selection Process

• Only applicants under consideration will be contacted

• If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews

• Different internships will have different timelines for interviews

Compensation & Benefits

• The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)

• Ability to opt in to the New York State and Local Retirement System

• Access to Employee Business Resource Groups (https://www.jointheportauthority.com/pages/diversity-inclusion-programs)

• Facility Tours

• Career Panels

• Social/Networking Events

REQNUMBER: 63882