STW: Dubois Center Operations Assistant

1. Reception Desk Coverage

- Serve as the first point of contact for visitors, students, faculty, and staff.
- Communicate building policies and procedures, including ID requirements.
- Respond to phone and in-person inquiries about events, departments, and campus resources.
- Assist with lobby check-in procedures.
- Relay concerns and information to appropriate building support staff (Facilities, Police & Public Safety, Catering, etc.).

2. Event & Parking Awareness

- Review the Weekly Events schedule each shift.
- Monitor VIP parking needs, post/remove signage at appropriate times, and prepare early morning parking when required.
- Note special event requests and communicate them as needed.
- Assist the Events Team when requested (event setup is not a primary responsibility).

3. Mail & Package Handling

- Log all packages in the Comprehensive Log and notify recipients.
- Sort and distribute mail/packages to correct locations using the name list.
- Ensure no packages are stored behind the desk and deliver items to appropriate departments as needed.

4. Lobby Maintenance

- Restock marker bins in the Lobby and Student Collaboration Lab nightly.
- Wipe down desks and tables as needed to maintain a clean, professional appearance.
- Ensure security cameras are operational.
- Maintain ID badge inventory and monitor Lost & Found.

5. Additional Duties

- Responsibilities may be adjusted based on operational needs or policy updates.