Development Manager - Water Resources

New Development Management & Customer Service

• Serves as the primary point of contact between Water Resources and developers.
• Serves as the primary contact between Water Resources and individuals/groups/firms seeking information for the extension or connection of water and sewer.
• Participates in pre-development and pre-application meetings to identify Water Resources requirements, service availability considerations, infrastructure needs, and anticipated development processes. 
• Coordinates involvement of appropriate Water Resources divisions and other City departments throughout the development process. 
• Maintains awareness of the status of active development projects and assists in identifying outstanding requirements, responsible parties, and next steps. 
• Provides guidance regarding Water Resources development policies, procedures, standards, fees, and processes and coordinates with appropriate technical staff when specialized review or approval is required. 

Plan Review & Support

• Reviews site plans of subdivisions, water and sewer extension requests, new service connection requests, etc. and provides advice to engineers, architects, developers, builders, and general public.
• Coordinates third party plan reviews for water and sewer infrastructure for new developments.
• Oversees budget, fee schedule administration, and third-party reviewer billing.
• Coordinates Water Resources review comments and assists in tracking plan revisions, resubmittals, and resolution of outstanding comments. 

Construction Coordination, Inspection, & Compliance

• Manages the water and sewer system certification process. 
• Coordinates the building permit process, water and sewer system certification process, and the inspection process for new development. 
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• Serves as the primary coordination point between Water Resources, developers, engineers, contractors, and inspectors. 
• Coordinates administrative aspects of preconstruction meetings, inspections, testing, utility tie-ins, shutdowns, commissioning activities, and other Water Resources involvement associated with new development. 
• Tracks construction deficiencies, corrective actions, testing requirements, and other outstanding items through resolution. 

Oversees Service Availability, System Development Fees, and Tap Fees

• Manages service availability requests.
• Completes outside City service request presentations and communications.
• Manages the system development fee process and financial compliance.
• Manages the tap fee process and financial compliance. 
• Coordinates development-related Water Resources fees, financial requirements, and administrative requirements as applicable. 
• Coordinates development-related bonds, letters of credit, sureties, or other financial guarantees associated with Water Resources infrastructure when applicable, including tracking reductions, releases, extensions and expiration dates. 

NCDOT Projects, Water Resources Capital Projects

• Manages all project communication between Water Resources and the general public through the Communications group. 
• Manages third-party consultant engineers to represent the interests of Water Resources. 
• Acts a liaison between Water Resources and project stakeholders. 

Project Communication and Continuous Improvement

• Manages all project communication between Water Resources and the general public through the Communications group. 
• Acts as a liaison between divisions of Water Resources to ensure everyone has up-to-date information and process efficiency. 
• Acts as a liaison between Water Resources and various City departments.
• Facilitates communication among Water Resources divisions, other City departments, developers, and project stakeholders to promote consistent understanding of development requirements and project status. 
• Evaluates deficiencies and inefficiencies. Provides recommendations for process improvements.
• Develops and maintains development procedures, checklists, standard forms, workflows, guidance documents, and other tools to improve consistency and customer service. 
• Identified recurring development issues and recommends procedural or policy improvements when appropriate. 

Other Duties

• Performs related duties as assigned.