STW: Desktop Support Student Technician

The Office of OneIT's Enterprise Desktop Support group is seeking students interested in learning about and gaining experience in computer repair, troubleshooting, and other desktop/user support areas. The group provides a large variety of desktop and related technical support services to the entire campus community. Enterprise Desktop Support comprises three distinct teams, each based in multiple locations across campus with specific areas of responsibility. 

Applicants should have a basic understanding of how a computer works. Training will be provided to ensure success in this role. Applicants should also have good oral and written communication skills, as our clients involve faculty, staff, and other student employees across the campus community. Preferred applicants should:

• Have good listening skills
• Be teachable/eager to learn
• Be flexible and adaptable in a changing environment
• Be able to work independently
• Exhibit professionalism
• Motivated to learn new skills and expand current ones
• Be proactive and demonstrate initiative in their work
• Be committed to excellent customer service
• Have the ability to think critically and collaboratively when solving problems
• Work effectively and collaboratively in a team environment