Business Process Analyst

UNC Charlotte

Part-Time
Closes on Tuesday, March 18, 2025

Job Description

  • Responsible for following the OneIT Planning and Project Management Office (PPMO) business analysis methodologies within defined best practices.
  • Engage during the Call for Projects to complete initial project reviews, help to develop project charters, and lead efforts to gather requirements.
  • Collaborate with the Office of Human Resources to understand and document the processes that support business operations.
  • Conduct detailed analysis of current state processes and identify inefficiencies, bottlenecks, and areas for improvement.
  • Gather and document requirements from stakeholders.
  • Provide project analysis documentation such as business requirements, process maps, scope matrix, use stories, and future state proposals.
  • Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes and translate findings into actionable recommendations for the organization.
  • Assess business processes and system inefficiencies to identify ways to increase adoption and customer satisfaction.
  • Expertise in Human Resources operations, preferably within a Higher Education setting, is essential.
  • Act as a liaison between OneIT and Divisions across the University to refine processes and solutions to meet business needs.
  • Work closely with business SMEs to ascertain information and process/system details supporting research and evaluation.
  • Engage and positively influence stakeholders in requirements-gathering sessions and solution review meetings.
  • Effectively communicate with end users, executive sponsors, and IT resources.
  • Lead or participate in business and technical analysis and needs assessments to align information technology solutions with current University initiatives.
  • Engage with the PPMO to develop and advance standard tools, templates, and other resources.
  • Regularly maintain portfolio and project updates and dashboards within the PPMO’s software tool.

UNC Charlotte
Business Process Analyst - 143933