Profit Center Operations Internship

Job description

Overview & Purpose:
The Hajoca Profit Center Operations Summer Internship Program is designed to provide interns with a comprehensive understanding of Hajoca Corporation’s Profit Center operations and business processes. Interns will rotate through key areas of our business over approximately three months – Warehouse, Sales, and Operations. The program will conclude with a final project & presentation to senior management which will focus on the intern’s ability to solve a real-world industry problem assigned by their PCM that is specific to their PC.

Minimum Requirements: 

• Student enrolled in a 4 year university or graduate program 
• Maintains a 3.0 GPA 
• Must be at least a Junior in credits standing
• Has an interest in business operations, sales & marketing, or supply chain management field
• Has experience in customer service and/or team leadership

Internship Sections: 

• Approximately Weeks 1-3: Receiving Phase
  • Orientation & Training: Introduction to Profit Center Operations, company culture, and health & safety protocols.
  • Receiving Operations: Learn procedures for handling incoming shipments, checking for accuracy, and inspecting for quality.
  • Inventory Management: Understand inventory tracking systems, documentation procedures, and inventory control practices.
  • Practical Experience: Assist with unloading, sorting, and cataloging incoming goods. Participate in daily receiving meetings and reporting.
• Approximately Weeks 4-8: Picking Phase
  • Training: Overview of picking processes, including order preparation, packing, and quality control.
  • Systems & Tools: Introduction to picking software, tools, and equipment used for order fulfillment.
  • Hands-On Experience: Participate in picking and organizing orders, preparing them for shipping. Focus on accuracy and efficiency. Participation in deliveries to customer jobs sites.
• Approximately Weeks 9-12: Counter Sales, Inside Sales, & Outside Sales 

Counter Sales 

• Training: Introduction to counter sales; shadowing counter staff operations, picking products for fulfillment, following customer service protocols, building product knowledge, and transaction management.
• Customer Interaction: Learn to greet customers, assist with inquiries, and provide product recommendations.
• Sales Techniques: Shadow & practice upselling and cross-selling techniques at the counter. Understand effective sales strategies.
• Transaction Management: Gain experience with POS systems, process transactions, handle cash and credit payments, and maintain an organized and efficient counter area.
• Operational Skills: Support daily sales activities, manage stock levels, and assist with counter-related tasks.

Inside Sales

• Training: Overview of inside sales processes, CRM systems, and vendor/manufacturer relationships.
• Customer Interaction: Shadow inside sales representatives, assist with customer inquiries, and support sales efforts.
• Sales Tasks: Draft proposals, handle order processing, and follow up on leads.

Outside Sales

• Training: Introduction to field sales strategies, client meetings, and communication skills.
• Field Experience: Accompany outside sales representatives on client visits. Learn to present products/services and understand client needs.
• Sales Activities: Participate in prospecting, lead generation, and follow-up activities.

Branch/Operation Management

• Week 11-12: Operations Phase
  • Training: Overview of branch operations, logistics, and supply chain management.
  • Process Improvement: Learn about process optimization, workflow management, and problem-solving techniques.
  • Practical Experience: Assist with daily operational tasks, monitor performance metrics, and support operational projects.
• Week 12: Branch Management Phase/Project
  • Training: Introduction to branch management responsibilities, including budgeting, staffing, strategic planning, and overall branch performance.
  • Leadership Experience: Shadow branch managers, participate in strategic meetings, and assist in decision-making processes.
  • Capstone Project Preparation: Finalize and rehearse the capstone project for presentation to senior management.

EEOC Statement

Hajoca Corporation is an Equal Opportunity Employer (Equal Opportunity Employer/Veterans/Disabled).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability.

Background Screening Statement

We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws.