STW: Front Desk Assistant

Position Summary

CO-LAB is seeking two highly initiative-taking, customer-service oriented student workers to support daily front desk and member operations within the university entrepreneurial hub. Student Assistants will serve as the first point of contact for members, guests, university partners, and community stakeholders while helping maintain a welcoming, organized, and collaborative environment.

This role is ideal for students interested in entrepreneurship, innovation, operations, hospitality, business administration, event management, or community engagement.

Key Responsibilities

Front Desk & Member Support

• Welcome and check in members, guests, and visitors entering CO-LAB
• Provide exceptional customer service and assist members with general questions and support needs
• Monitor front desk operations and maintain a professional atmosphere
• Assist with facility access management and room booking support
• Answer phone calls, emails, and in-person inquiries in a timely and professional manner
• Help maintain accurate member and visitor records

Facility & Operations Support

• Conduct opening and closing procedures for the space
• Monitor coworking areas, meeting rooms, and common spaces for cleanliness and organization
• Assist with inventory management for office and hospitality supplies
• Support setup and breakdown for events, workshops, and community programming
• Report facility concerns, maintenance issues, or operational needs to staff leadership
• Assist with signage, printing, and operational materials as needed

Community Engagement Support

• Help foster a welcoming and collaborative member experience
• Promote CO-LAB events, programs, and resources to members and guests
• Support member engagement activities, socials, and community-building initiatives

Administrative Support

• Assist with light administrative tasks and documentation
• Support scheduling coordination and calendar management
• Maintain confidentiality and professionalism when handling member information
• Complete additional duties as assigned by CO-LAB leadership