Warranty Specialist

Position Summary

The Warranty Specialist plays a critical role in ensuring the quality and longevity of solar installations by managing warranty claims, coordinating repairs, and supporting customer satisfaction. This individual serves as a key liaison between customers, manufacturers, and internal teams to resolve warranty-related issues efficiently and professionally. This is a great opportunity for someone starting their career who is eager to learn, grow, and make a meaningful impact in a customer-focused environment.

Key Responsibilities

• Review and process warranty claims for residential solar systems.
  
  
• Communicate with equipment manufacturers to submit claims, coordinate replacements, and track resolutions.
  
  
• Maintain detailed records of claims, service logs, and system diagnostics using CRM or project management software.
  
  
• Coordinate with the service team to dispatch warranty-related service calls.
  
  
• Provide clear and timely updates to customers regarding the status of their claims.
  
  
• Analyze recurring warranty issues to identify trends and contribute to continuous improvement.
  
  
• Ensure all warranty work adheres to company and manufacturer standards.
  
  
• Stay informed about product warranties, RMA processes, and industry standards.
  
  
• Support the development of warranty-related documentation, procedures, and training materials.
  
  

Qualifications

• Prior experience in solar, electrical, or HVAC service or support roles preferred.
  
  
• Strong understanding of solar components (inverters, panels, optimizers, monitoring platforms).
  
  
• Excellent organizational and communication skills.
  
  
• Proficiency with CRM systems, Google Workspace, and Microsoft Office Suite.
  
  
• Ability to interpret technical documentation and diagnostic reports.
  
  
• Detail-oriented with strong follow-through and customer service focus.
  
  
• Comfortable working in a fast-paced, collaborative environment.
  
  

Preferred Skills

• Experience with warranty submission platforms (e.g., Enphase, SolarEdge, Generac).
  
  
• Technical understanding of solar PV system design and function.