Help Desk/IT Engineer

Job Summary

Team Penske is seeking a Help Desk / IT Engineer with 1–3 years of professional IT experience to join our high-performance technology team. This role is designed as a growth position, providing exposure across multiple areas of IT—including desktop support, systems administration, and network engineering. The IT Engineer will gain hands-on experience supporting mission-critical infrastructure both at headquarters and trackside, with a technical path involving advanced roles such as Systems Administration, Network Engineering, and Trackside IT Specialist.

Responsibilities

• End-User & Desktop Support
• Provide technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, software, and networking issues for end users.
• Install, configure, and update operating systems and business applications.
• Systems Administration (Learning & Support)
• Assist with server setup, patching, monitoring, and backup operations.
• Support virtualization platforms (e.g., Hyper-V) under senior team guidance.
• Contribute to documentation of IT processes, FAQs, and user guides.
• Networking & Trackside Support
• Support setup and teardown of IT equipment at race and test events.
• Assist in configuring switches, access points, and basic network devices.
• Learn diagnostic tools and help monitor network performance.
• Troubleshoot radios, intercoms, and basic cabling as needed.
• Collaboration & Projects
• Work closely with senior IT staff to learn advanced troubleshooting, failover, and system design.
• Participate in IT meetings, knowledge-sharing sessions, and technical training.
• Contribute to IT inventory management, including laptops, radios, and networking gear.

Requirements

• Experience: 1–3 years of professional IT experience in support, systems, or networking.
• Education: Associate degree in Information Technology or related field (Bachelor’s preferred); or equivalent experience.
• Certifications: A+ certification (or ability to obtain within 45 days). Network+ or other entry-level certifications a plus.
• Skills:
• Strong knowledge of Microsoft Windows, Office, and desktop hardware/software troubleshooting.
• Basic understanding of networking (TCP/IP, DHCP, DNS, routing fundamentals).
• Familiarity with virtualization concepts.
• Ability to lift 40+ lbs and work under high-pressure environments.
• Other:
• Strong organizational skills and attention to detail.
• Willingness to travel on weekends for trackside support.
• Excellent communication and customer service skills.
• Self-motivated with the drive to learn and grow into advanced IT roles.