Answer all incoming calls for appointments using professionalism and excellent phone etiquette Schedule patient requests for appointments in accordance with physician and/or department requirements, and coordinate these appointments with applicable departments as required Identify and apply changes in patient information, including patient address, phone number, name, insurance company, etc. following company procedures Identify insurance plans that require referrals and engage the necessary process on behalf of the patient or EPIC Reschedule appointments as required Assist in recording and processing referrals, web appointments, and other departmental paperwork as required Checking patients in  Other duties as assigned