Customer Success - Director of Project Management

Position Overview:

The Director of Project Management is a full-time leadership role located in RTP, NC. This individual will be responsible for the strategic oversight of TruLab’s implementation efforts across all clinical drug trials. As a departmental leader, you will manage a team of Senior Project Managers, ensuring they effectively lead projects through the development of project plans and manage complex customer relationships.

We are looking for a visionary leader who is detail-oriented, proactive, and thrives in a fast-paced, dynamically growing environment. The ideal candidate possesses a deep passion for client service, the ability to scale departmental operations, and exceptional communication skills.

What You’ll Do:

• Team Leadership: Directly manage and mentor the Senior Project Manager team, ensuring accountability to meet deadlines and achieve departmental goals.

• Strategic Relationship Management: Build and maintain high-level relationships with TruLab’s key enterprise customers.

• Process Excellence: Design and standardize comprehensive project plans and methodologies for the department to manage several projects concurrently.

• Cross-Functional Coordination: Synchronize activities between various internal and external teams to ensure successful execution across the full project lifecycle.

• Executive Reporting: Report directly to the TruLab leadership team, providing high-level updates on deployment health and departmental success.

• Risk Mitigation: Identify and mitigate systemic risk factors to ensure successful, large-scale deployments across the organization.

• Site Advocacy: Oversee interactions with site staff and pharma employees to ensure implementation success and resolve escalated issues.

What You’ll Need:

• Leadership Experience: Proven track record of managing a team of project managers in a high-growth environment.

• Advanced Project Management: Ability to oversee multiple complex projects simultaneously with a sharp focus on detail.

• Communication Mastery: Superior verbal and written communication skills suitable for executive-level presentations and stakeholder management.

• Operational Excellence: Demonstrated ability to coordinate actions and drive alignment between multiple groups of people and departments.

• Industry Expertise: A passion for how technology can innovate and drive progress within clinical research.

• Certification: PMP is preferred (or equivalent leadership experience).

What You’ll Get:

• Executive Exposure: Direct contact with TruLab’s experienced leadership team.

• Strategic Impact: A significant voice in major decisions and the future trajectory of the company.

• Industry Innovation: The chance to lead the team revolutionizing sample tracking and advancing clinical research.

• Growth Potential: Continued opportunities to advance and develop as the company scales.

• Holistic Insight: Exposure to all aspects of building and leading a growth-stage technology company.