Field Service Technician

Position Overview

Rosenberg USA is seeking a hands-on Field Service & Technical Support Technician who is ready to grow into a fully trained Field Service Operator. This is a structured career track — not just a job.
You will begin by owning our RMA (Return Merchandise Authorization) process, providing direct relief to our Product Manager, then advance through in-house service into customer-facing field work as your expertise deepens.
If you thrive in a technical environment, enjoy systematic problem-solving, and want to build real expertise in motorized impeller technology with a stable, German-backed manufacturer — this is your path.

Key Responsibilities

Stage 1 — RMA Technician (Immediate Focus)
• Receive, inspect, and process returned AC, DC, and EC fan units through the full RMA cycle
• Perform detailed fault analyses and bench-level diagnostics to determine root cause of failures
• Process and document service cases accurately in ERP and CAQ systems; prepare error trend reports
• Coordinate with global Rosenberg manufacturing sites on supplier-related defects and resolutions
• Provide direct operational support to the Product Manager — a critical bottleneck-relief function
Stage 2 — In-House Service Technician
• Serve as the primary technical point of contact for customer troubleshooting inquiries
• Evaluate customer complaints; escalate complex technical cases to engineering teams as needed
• Collaborate with internal engineering teams to identify root causes and implement corrective measures
• Build deep product knowledge across the full Rosenberg fan and motor technology portfolio
Stage 3 — Field Service Operator (Target Role)
• Travel to customer sites to perform on-site diagnostics, repairs, and system commissioning
• Represent Rosenberg USA as the face of German engineering quality in the field
• Apply deep product expertise built through Stages 1 and 2 in direct customer environments

Qualifications

Required
• High School Diploma or GED; Associate's degree (2-year) in Mechatronics, Electronics, or Industrial Technology strongly preferred — a 4-year degree is not required
• 1–5 years of hands-on experience with electromechanical devices or industrial
HVAC/mechanical equipment
• Either path works: electrical/electronics background in a mechanical environment, OR
mechanical background with solid foundational electrical knowledge
• Proficiency with MS Office (Word, Excel); ability to work comfortably in a warehouse and testing lab environment (lift up to 50 lbs.)
• Detail-oriented, quality-conscious, and a reliable team player with strong written and verbal communication skills
• Authorized to work in the USA full-time; no visa sponsorship available

Preferred
• Experience with ERP or CAQ software systems
• Prior exposure to fan, motor, or HVAC system repair and diagnostics
• German language skills or experience working within a German-owned or internationally managed company a plus

What We Offer
• Competitive base salary aligned to experience and market rates
• Comprehensive Medical, Dental, and Vision insurance
• 401(k) plan with company matching
• Generous PTO and paid holidays
• Specialized training on Rosenberg's proprietary fan selection software and German
engineered motor technology
• A clearly defined career track from RMA Technician to Field Service Operator — with full support every step of the way

About Our Culture
Rosenberg USA combines German engineering precision with a family-oriented, collaborative American work culture. Our facility in Indian Trail is modern, clean, and team-driven — a place where your technical contributions are visible and valued.
If you are ready to grow your skills in a structured environment backed by one of the world's leading air movement technology groups, this is your seat.