Job description

IT Support Specialist

Summary:  Position is responsible for supporting end users both onsite and remotely by deploying new equipment and software and performing preventative maintenance on existing equipment. The person should have in-depth technical knowledge of IT end user support. 

Essential Duties and Responsibilities: Including the following, other duties may be assigned. 

• Ability to think strategically, manage time effectively, prioritize work according to severity.
• Provide onsite/remote problem resolution for IT related hardware, software, and applications.
• Resolve onsite/remote user-reported IT problems in a timely manner.
• Install and maintain servers, desktops, and storage devices.
• Provide ordering and coordination support for necessary onsite hardware and service requirements.
• Provides training, troubleshooting, and support to network and communication system users.
• Assist in configuration of desktops, laptops, and peripherals.
• Coordinate IT related issues concerning infrastructure, applications, and business critical systems to appropriate resolution team.
• Assist with automation projects from design and development through on-site installation and implementation.
• Maintain automation systems software functionality and backup protocol.
• Confer with engineers, production personnel, and maintenance to resolve automation issues.
• Assist in the troubleshooting of PLC and robotic issues.
• Create and maintain Power BI dataflows, datasets, and reports.
• Assist in increasing automation and productivity for business processes through Microsoft Power Automate, PowerToys, and SharePoint

Education/Experience Minimums: 

• 3-5 years’ experience in IT/IS related career field.
• SAP experience preferred.
• Associate degree is required.  Bachelor’s degree in computer science is preferred. Those who meet all other requirements with demonstrated experience in the field will be considered.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

• Able to address issues after normal business hours.
• Routinely lift and/or move up to 40 pounds.
• Specific vision abilities required by this job include close vision and depth perception.
• Routinely reach with hands and arms to handle or feel.
• Frequently required to stand and walk.
• Occasionally required to sit, stoop, kneel, or crouch
• Talk or hear.