Lead Vehicle & Equipment Repair Technician
UNC Charlotte
Full-Time
Closes on Wednesday, September 9, 2026
Job Description
- Perform advanced diagnostics, maintenance, repair, and overhaul of vehicles, equipment, trailers, and powered assets utilizing manufacturer specifications, diagnostic software, service information systems, and specialized testing equipment.
- Diagnose and resolve complex mechanical, electrical, hydraulic, pneumatic, and electronic system failures.
- Repair and maintain engines, drivetrains, steering systems, suspension systems, braking systems, HVAC systems, charging systems, and related vehicle and equipment components.
- Troubleshoot and repair computerized control systems, vehicle communication networks, telematics systems, and electric vehicle support systems.
- Conduct inspections and operational testing to ensure vehicles and equipment are safe, reliable, and compliant with applicable regulations prior to returning assets to service.
- Identify and recommend corrective actions for recurring equipment failures and reliability concerns.
Technical Leadership and Mentorship
- Serve as the lead technical resource within the Service Center and provide guidance, coaching, and mentorship to technicians and support staff.
- Assist technicians with complex diagnostics, troubleshooting strategies, repair procedures, and interpretation of manufacturer service information.
- Promote quality workmanship by reviewing repairs and ensuring adherence to established maintenance standards, manufacturer specifications, and departmental procedures.
- Share technical knowledge and best practices to support employee development, succession planning, and continuous improvement initiatives.
- Assist with training and onboarding activities for new technicians and employees.
Problem Solving and Fleet Reliability
- Analyze complex equipment failures and perform root-cause analysis to identify and implement effective corrective actions.
- Evaluate repair options and recommend practical, cost-effective solutions that improve fleet reliability and minimize downtime.
- Review maintenance history, diagnostic information, fault codes, and operational data to identify recurring issues and reliability trends.
- Collaborate with supervisors, vendors, manufacturers, and campus partners to resolve difficult technical issues.
- Assist with equipment evaluations and recommendations regarding major repairs, rebuilds, refurbishment projects, or asset replacement.
Safety, Health, and Environmental Compliance
- Perform all work in accordance with University, departmental, OSHA, EPA, DOT, and other applicable safety and environmental regulations.
- Promote a culture of safety by identifying hazards, following established safety procedures, and encouraging safe work practices among teammates.
- Conduct inspections of vehicles, equipment, tools, and work areas to identify and correct safety concerns.
- Ensure proper use of personal protective equipment (PPE), safety devices, and specialized equipment required for assigned tasks.
- Ensure proper handling, storage, recycling, and disposal of hazardous materials, regulated waste, batteries, fluids, and other environmental concerns.
- Assist with maintaining a clean, organized, and safe Service Center environment through established housekeeping and 5S workplace organization principles.
- Support safety inspections, compliance initiatives, and corrective actions as necessary.
Customer Service and Collaboration
- Provide professional, responsive, and customer-focused service to campus partners, Fleet Management teammates, vendors, contractors, and stakeholders.
- Demonstrate a high level of emotional intelligence by actively listening, communicating respectfully, managing conflict professionally, and responding appropriately to customer and employee needs.
- Lead by example through professionalism, integrity, accountability, and a commitment to service excellence.
- Build and maintain productive working relationships with campus partners and internal teammates through collaboration, trust, and mutual respect.
- Communicate vehicle and equipment concerns, repair recommendations, service status updates, and maintenance requirements in a clear and professional manner.
- Assist customers and coworkers in understanding maintenance priorities, safety concerns, and equipment operating practices.
- Maintain composure and professionalism when addressing difficult situations, competing priorities, customer concerns, or workplace challenges.
- Coordinate with vendors, manufacturers, and service providers to obtain technical information, parts support, warranty assistance, and specialized repair solutions.
- Promote a collaborative work environment that values respect, teamwork, accountability, and shared success.
- Support Motor Fleet operations by assisting with vehicle preparation, inspections, fueling, cleaning, and readiness activities to ensure vehicles are safe, presentable, and available for customer use.
Service Center Operations and Fleet Systems
- Accurately document inspections, diagnostics, repairs, labor, parts usage, and maintenance recommendations within the FASTER Fleet Management System.
- Review work orders for completeness and accuracy to ensure proper maintenance records, compliance reporting, and audit readiness.
- Assist technicians with proper work order documentation and utilization of fleet management software.
- Utilize maintenance history, equipment records, and operational data within FASTER to support troubleshooting, preventive maintenance planning, and asset lifecycle management.
- Support Fleet Management's commitment to accurate recordkeeping, performance measurement, operational efficiency, and continuous improvement.
- Assist with maintaining Service Center audit readiness by ensuring work orders, inspection records, and maintenance documentation are complete and accurate.