Job Title:Chief Operations Officer

Position Location:Raleigh, NC. This position is not remote, candidate must live locally.

Your impact:

As Coastal's Chief Operations Officer, you will develop and implement strategic plans to deepen member relationships, increase product adoption, and steward member financial wellbeing. As a highly visible key member of our Executive Leadership Team (ELT), you are a model of Coastal's culture and a critical integrator of the strategic vision. You will collaborate across business lines to drive sales, ensure frictionless operations, and build a consultative service mindset across the organization.

As a key contributor to the Coastal team, your responsibilities will be:

• Leading cross functional and cross departmental teams to develop qualitative and quantitative sales and service strategies with a focus on member financial health that emphasizes active listening and consultation, and adds value and convenience to our members (20%)

• Leading the wealth management division, ensuring the delivery of comprehensive financial planning, investment advisory, and wealth management services; developing and implementing strategies to grow the wealth management business to meet or exceed goals and enhance service offerings (20%)

• Optimizing the physical and digital branch network (locations, types, functions) and driving sales performance to achieve sales goals; increase member economic participation and product penetration; and attain our overall membership and loan growth goals (20%)

• Driving continuous improvement initiatives across all operational areas to enhance efficiency, reduce costs, and improve service quality while establishing metrics to deepen member relationships (15%)

• Building and leading a high-performing team by fostering a culture of collaboration, innovation, and accountability; ensuring staff is fully trained; mentoring and developing senior leaders; and providing guidance and support for professional growth and achievement of performance objectives (15%)

• Partnering and collaborating with marketing and other business units to drive success of organizational growth campaigns and meet annual growth metrics (10%)

Interested? Here are the qualifications we need to see on your resume:

Experience:

• Twelve years' experience leading company-wide sales initiatives
• Five years of executive level management experience including strategy design and execution
• Experience in banking, payments, and financial services

Education:

• Related bachelor's degree or ten years' related work experience in this field

For consideration visithttps://coastal24.applicantpool.com/jobs/. You can also scroll back up to the top of this page to the "Apply Now" section.

Deadline for Application:Allresumes must be received on or before 10/29/2024

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Coastal Federal Credit Union is committed to providing reasonable accommodations to applicants who may have disabilities. If you need special assistance or an accommodation in applying for employment, please contact our HR department at jkedra@coastal24.com. Request for reasonable accommodation will be considered on a case by case basis.

"It's our duty to create a workplace and company culture where everyone feels heard and valued, and is appreciated for their unique backgrounds, experiences, and perspectives. At the end of the day, what truly matters is that every person who walks through our doors believes that they are an integral part of our team and can bring their best, true self to work each day. Building a culture of inclusivity means creating an environment where everyone thrives and succeeds together."

-Tyler Grodi, CEO

VEVRAA Federal Contractor

Equal Opportunity/Affirmative Action Employer

Minority/Female/Disability/Veterans

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://coastal24.applicantpool.com/jobs/1149351-17412.html