Client Services Representative - The Dubois Center

UNC Charlotte

Temporary
Closes on Wednesday, January 13, 2027

Job Description

The Client Services Representative serves as a key member of The Dubois Center Operations team and is responsible for maintaining a professional, welcoming, and secure environment for students, faculty, staff, university leadership, and visitors. As the primary point of contact in a busy, fast-paced lobby, this position requires exceptional customer service, sound judgment, strong attention to detail, and the ability to independently manage multiple priorities while consistently adhering to established university policies and building procedures.
Primary Responsibilities – Lobby and Reception Operations

  • Manage daily lobby and reception desk operations during assigned morning hours, maintaining a professional, attentive, and customer-focused presence at all times.
  • Monitor building access by verifying university identification, managing visitor check-in procedures, and consistently following established building access and security protocols.
  • Serve as the primary point of contact for students, faculty, staff, university leadership, VIP guests, and visitors, responding to inquiries, providing accurate information, and addressing concerns with professionalism, discretion, and sound judgment.
  • Coordinate VIP and visitor parking arrangements, provide assistance with parking and Mobile IDs, and communicate relevant information regarding building policies, events, programs, and campus resources.
  • Respond promptly and appropriately to unexpected situations, building emergencies, and safety concerns, following established emergency response procedures and coordinating with Police and Public Safety and other appropriate personnel.
  • Effectively manage competing priorities in a high-volume lobby environment, including visitor arrivals, telephone inquiries, building access requirements, and event-related activities, while maintaining accuracy and exceptional customer service.
  • Communicate and coordinate with building support teams, including Facilities Management, Building and Environmental Services, Police and Public Safety, Classroom Support, and Catering, to address operational needs and ensure timely resolution of concerns.
  • Support daily event operations, including VIP arrivals, parking coordination, guest check-in, room readiness, and other event-related logistics to ensure a positive experience for clients and visitors.
  • Receive, sort, and distribute incoming mail and package deliveries accurately and efficiently, following established procedures.
  • Open and prepare the lobby and reception areas for daily operations, ensuring a clean, organized, professional, and welcoming environment.


UNC Charlotte
Client Services Representative - The Dubois Center - 181766