Student Refunds & Billing Technician
UNC Charlotte
Part-Time
Closes on Monday, July 13, 2026
Job Description
- Process all student refunds, including direct deposits, paper checks, and refund replacement requests, coordinating with Accounts Payable as needed.
- Monitor and review refund exception, credit account review, tuition exception, and over-need reports to identify and resolve issues.
- Reconcile third-party billing fund accounts, ensuring accurate invoicing, collection, and credit application for student sponsorships.
- Serve as the subject matter expert for student refund policies and regulations, providing guidance to staff and other departments.
- Support and train Third-Party Billing staff, approving key transactions and ensuring adherence to policies.
- Process student ebills in the Student Account Manager’s absence.
- Utilize Banner Student, Excel (VLOOKUP, PivotTables), and other systems to process refunds, analyze financial data, and support accurate account management.
- Monitor and respond to departmental emails and Salesforce cases, assisting staff, students, and departments with inquiries.
- Assist with departmental process improvement, testing new procedures, and implementing system changes.