As measured by direct or indirect supervisory observation and/or co-worker feedback, the successful incumbent demonstrates skills in the following duties and responsibilities. Examples of these include, but are not limited to the following: Greet all patients in a respectful, courteous, confidential, and caring manner upon arrival Interact positively with patients, families, and other patient care providers Interview, verify and/or update patient/family to obtain patient registration demographic, financial, and insurance information and accurately enters information into the computer Assign appropriate financial class and insurance plans to patient visit Secure patient’s signature when applicable, i.e., Medicare waiver, financial agreements, insurance forms. Create medical records upon registration if patient is new to network Prepare appropriate forms during registration process Collect and maintain co-pay information from patients Obtain insurance authorization upon patient admission to the hospital Direct patients and families to appropriate areas of hospital/clinics Demonstrate awareness of and provides care in a manner consistent with the Patient's Bill of Rights. Refer appropriate patients for financial counseling/assistance Demonstrates appropriate telephone etiquette; to include but not limited to, answering telephone calls in a prompt, friendly, helpful manner, using courtesy title (i.e. Ms. Smith, Dr. Jones, etc.), convey location called, identify self by name, answer call within three rings, and if necessary politely place caller on hold after asking permission All registration paperwork is prepared and forwarded to Health Information Management for scanning to patient’s EPIC chart Provide cross coverage within the Patient Access Service departments when needed Perform other duties as assigned