Payroll Clerk

Payroll Clerk

SHOE SHOW, INC., the country’s largest privately held footwear retailer in business for 64 years with more than 1,000 stores in 47 states, is seeking an experienced Payroll Clerk to join our team. This position is available at the corporate headquarters located in Concord, NC. Local candidates are encouraged to apply!

What you should know:

Our payroll department is a high-volume, multi-state operation, and we’re hiring a Payroll Clerk to join our team. The ideal candidate is reliable, detail-oriented, and a resourceful problem solver who can accurately process payroll and professionally support employees with payroll-related questions or concerns. This role requires strong critical thinking skills and the ability to research and resolve issues independently, escalating only when necessary.

What you may do:

• Collect, calculate, and enter payroll data accurately and in a timely manner
• Process regular and off-cycle payroll, including wages, overtime, and deductions
• Enter time adjustments and ensure accurate timekeeping across systems
• Audit and process new hire and rehire information
• Prepare and submit separation documents, including required state and federal forms
• Respond to employee inquiries via phone and email with professionalism and empathy
• Investigate and resolve payroll discrepancies or escalate when appropriate
• Maintain and organize payroll records in both electronic and physical formats, including active filing duties in the file room
• Handle sensitive payroll information with discretion, maintaining a high level of confidentiality and employee trust
• Ensure compliance with company policies and applicable state and federal regulations

What we look for:

• High school diploma or equivalent required; additional coursework or certification in accounting, payroll, or related field is a plus
• Intermediate proficiency in Microsoft Excel, including pivot tables and basic formulas (e.g., VLOOKUP, IF statements)
• Strong attention to detail with a focus on accuracy and timeliness
• Excellent organizational and time management skills
• Strong communication skills with the ability to handle sensitive issues professionally and confidentially
  
  

Software Applications:           

• UKG (UltiPro) payroll system
• Microsoft Office (Excel, Word, Outlook)
• AS400 (IBM iSeries) - legacy enterprise system with green-screen interface
• Internal company systems and timekeeping tools

Benefits:

At SHOE SHOW, INC., each eligible employee can participate in Medical, Dental, Vision, LTD, STD, 401(k) with company match, Merchandise discounts, Paid-Time-Off, Sick Pay, and Holidays.

Additional Information:

Due to year-end payroll processing demands, this position has a PTO blackout period from December 1 through January 15. Time off requests during this period are generally not approved unless required by law or under exceptional circumstances.

Your career is waiting for you so please apply now!       

EOE