Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting Obtains referral, authorization and pre-certification information and documents this information in system Identifies outstanding balances from patient’s previous visits and attempts to collect any amount due Proactively identifies and leads department process improvement opportunities Works on Special Projects as needed Performs the duties of a Patient Access Representative Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas